I was looking for a way to get some feedback to validate meetmagic meetings .. i came across AskNicely and found it very simple to tailor, easy to solicit responses and very intuitive.
it wasn't all free... :) good stuff never is.
i already recommended 3 people - in fact I was in a CommBank meeting yesterday and suggested they stop messing around trying to get feedback from old ways of using reports and start too asknicely
as a start up with plans of changing the world, one meeting at a time - we absolutely need feedback from our customers.. AskNicely gives us not only that but also the other side of our market network - so we get to understand how buy and supplier felt, what worked and what didn't - that was a massive problem that was solved for us.. often our executives are super senior VP levels and they don't give a shit to write a review, but pressing one button was easy.. and gave us instant feedback.. we realised that we can get feedback from C levels very easily;y.
Simple to use, very intuitive. Love all of the integrations they have - having one with Intercom was key. They're still very simple but have enough of a robust feature-set to meet the needs of my company. Customer support was very helpful setting up a unique use-case for me.
They don't offer a way to split the list of people to send the survey to before actually sending it out. So I couldn't have two different types of people to send the survey to in one account, and then send it out to 100 of each type every day. But... they were able to find a super easy workaround that makes this issue irrelevant.
I'd highly recommend - I did a ton of research and was between Delighted and AskNicely, however Delighted didn't offer a two-way sync with Intercom, which was key for us.
We needed an NPS score for our product (we'd never done it before). We have it set up with Slack so we get real employer feedback streaming to our team every day, and act on that feedback. Which is awesome.
I inherited AskNicely from a colleague and was instructed to "run with it." So I jumped in and found it fairly easy to navigate. I had a couple of questions on how to do things, and I got great help via their chat support. That is really what sold me. They even went in and changed a bit of the interface on what I was getting confused about so that people in the future wouldn't have the same question/confusion that I did. I like this kind of proactive product development!
The sequencing of emails asking for feedback isn't quite as flexible as I'd like. I found a way to make due, but it's not perfect.
I would also like a little more flexibility around temporarily "opting" people out if they respond. Maybe the functionality is there, and in that case, I'm just not "seeing" it.
The business problem is probably the same as most - and that is insight into how our customers are doing. I want to know when they are happy, so I know that I can use them as references. And I want to know when they are upset so that I can reach out and make amends.
One benefit I've received is some insights into the differences between our paying and non-paying customers. This is important as we do have a freemium model, and is forcing us to ask questions about the economic costs and benefits of this model.
It is a very orderly mail that is sent to the customer. Also, I can add our company logo in the mail. This makes it more personal towards the customer. The recommendation question is asked and the customer can click on one of the numbers from 1 to 10, when one of the numbers been clicked on, the site of Asknicely opens. Then the next question is asked: Can you tell us why you have chosen a <figure>? Below can also be checked whether any more contact must be included to ask for additional information.
The dashboard is very clear, and one of the best things about the system is the 'Alert' option, which sends an alarm to the responsible accountmanager if his client filled in a very low number.
I can adjust the whole questionnaire in every language I want, even in Dutch and German. These are the countries where most our customers are coming from, and I want them to fill out the questionnaire in their own language. The disadvantage of the system is that it completely in English. For me personally, this is not a big problem, but there are other people who work with the system in our company and sometimes they expierience some difficulty with the language differences.
If you want a good system to measure if your customers are happy, and you want good feedback about things you should do better, use AskNicely.
We have found out that we can save a lot of money on empty crates in which we deliver the plants. We want these crates back as quickly as possible, and we found out the system that the customer also would have the crates picked up as soon as possible.
The user interface is clean, user-friendly and very navigable. This has been one of our company's best decisions. NPS is our most closely watched KPI. Being able to see daily feedback from customers has allowed us to proactively reach out to anyone having a poor experience and try to help them.
The emails seem to be a little a little glitchy. I wouldn't mind seeing a more seamless connection from the dashboard to the auto generated emails. I would maybe recommend adding features such as categorization of issues customers are having with our product.
Get it early! Use it often!
We are always trying to understand our customers' experience with our product so that we can improve upon our design, software, and value proposition. We've used Ask Nicely to keep daily tabs on customer feedback. It has helped us in several instances find issues in manufacturing, firmware, education etc. before we ever would have realized otherwise.
1. In-email response track!
2. Very easy to set up with many built-in integrations, literally took me less than 1 minute to set up.
3. The template looks neat with option of colors and logo.
4. Survey scheduling is flexible and easy.
John was always available when I had questions, really appreciate that.
Not much option for the optimization. For emails, users usually need to open, read, then respond. I'm used to get analysis for each step so I can optimize the title, content and CTA accordingly. I guess the NPS world is different. All most all solutions I found didn't provide statics like this. I guess NPS is very much standardized.
Everything you can think of for a NPS tool.
For me the reason I'm choosing AskNicely is the easy integration with our current email service provider. AskNicely will automatically load users from and push NPS result to our current email provider. The integration is effortless and seamless.
John is fantastic as he can always available to help and he can always find creative solutions.
I'm trying to measure NP score and Asknicely helped me achieved this goal effortlessly.