Posts by Aaron Ward

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How to launch NPS nicely

Not all software launches are created equal. On one end of the scale are the simple launches. You kn...

 

Your Five-Minute NPS Implementation Plan

NPS in 5 minutes? Sounds great! What’s the catch? No catch! Also no free steak knives! Sorry. :\ One...

 

The not-so-secret to getting reviews and referrals

One of the very first things you learn in Marketing School(tm) is that happy customers are awesome. ...

 

NPS streaming live to a small screen near you

“The AskNicely app has been one of the most exciting additions to our customer toolkit this year ena...

 

Fundraising $6.7m for customer happiness

Today, we’re excited to announce a $6.7 million strategic capital raise with the fine folks at Black...

 

Using NPS to build a better candidate experience

When it comes to recruitment it’s not enough to place the perfect person in the perfect role; obviou...

 

Surveys Kill Kittens

What is it that holds the internet up? Once you get past Facebook and Twitter and sports results and...

 

NPS Black Belt Guide – Orange Belt: Picking out the easy targets

Step 4 - We’re sending out some surveys and starting to get some data back - data you can use straig...

 

Growth Hacks from the 18th Century

In 18th century Prussia, Frederick the Great faced a tricky dilemma. To combat volatile bread prices...

 

The 90’s called, and they want their survey back.

This story starts with a whinge – which breaks the first rule of marketing – but people keep asking ...

 

Dashboards: Driving Your Business Like a Sports Car, Not a School Bus

Having the right dashboard can revolutionize your business in terms of success and your own enjoymen...

 

Announcing Klipfolio Integration

How is this for double-cheese pizza - we have teamed up with the guys at Klipfolio! So what the heck...

 

G2 Crowd names AskNicely as High Performer in Enterprise Feedback Software category

Business software review platform G2 Crowd recently named AskNicely as a "High Performer" in the Ent...

 

Why You Aren’t Getting Responses With Survey Monkey

Are you sending surveys with Survey Monkey?  Getting a single-digit response rate? Don’t worry, it’s...

 

5-Minute CEO Hack For Creating a Customer-Inspired Culture

How can the CEO of a major organization change the company culture in just five minutes a day? A few...

 

How Wipster Keeps Customers Happy and Videos Joyful

“Wipster is obsessed with customer happiness” - Kristen Lunman, Chief Operating Officer Wipster is a...

 

7 Tips for Better SAAS Board Meetings

Here’s part two in our series on how to perform better in the boardroom. We interviewed directors of...

 

How SafetyCulture Drives Word of Mouth with Net Promoter Score

Every 15 seconds, one worker dies and 160 are injured somewhere in the world. Driven by these horrif...

 

Instant NPS Tracking and Feedback with Salesforce

Introducing an all-new weekly series where customer success manager Abby Castro answers your most pr...

 

CEO’s Shouldn’t Fake Heart Attacks

This is the first post from our series, "How to Perform Better in the Boardroom" - advice gathered f...

 

Creating Workflows with Zapier

At AskNicely, we are super impressed with Zapier. A friend described Zapier as: The glue that holds ...

 

AskNicely, now in any language.

If you’ve got customers around the world, you can now send AskNicely NPS surveys in their language w...

 

How To Automate Customer Testimonials

It’s no secret that customer testimonials are an essential and powerful force for building a high co...

 

The One Number You Need To Know

The world is full of numbers. We are constantly bombarded with numbers in the business world - acqui...

 

5 Ways NPS Can Boost Your Business w/ Bill Macaitis

Brand advocacy is a powerful term, but most companies haven’t quite grasped what it really means. Bi...

 

The Art of Customer Service

The one secret to turning your customers into raving fans and stop million dollar mistakes. The worl...

 

Real time Net Promoter Score with Intercom

Intercom is a fantastic tool for managing customer communications in super clever ways - we love usi...

 

The Newbie Guide to Net Promoter Score

If you’ve ever been a customer (and you know you have) you’ve probably had an idea or two about how ...

 

How to get a 50% NPS survey response rate [CHECKLIST]

Here’s a job I hate. Managing customer feedback surveys. Don’t get me wrong - it’s incredibly import...

 

Baring all – publicly exposing our Net Promoter Score results

It was a curious feeling when my finger hovered over the mouse button to kick off the first Net Prom...

 

One simple change to quickly improve your Net Promoter Score

So, you’re measuring Net Promoter Score for your business? It’s a very smart decision. You’re rubbin...

 

Automate Your MailChimp NPS Strategy

Great news for MailChimp users! You can now automate your whole MailChimp NPS Strategy in just two m...

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NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.