Posts by Aaron Ward

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How to launch NPS nicely

Not all software launches are created equal. On one end of the scale are the simple launches. You kn...

 

Your Five-Minute NPS Implementation Plan

NPS in 5 minutes? Sounds great! What’s the catch? No catch! Also no free steak knives! Sorry. :\ One...

 

The not-so-secret to getting reviews and referrals

One of the very first things you learn in Marketing School(tm) is that happy customers are awesome. ...

 

NPS streaming live to a small screen near you

“The AskNicely app has been one of the most exciting additions to our customer toolkit this year ena...

 

Fundraising $6.7m for customer happiness

Today, we’re excited to announce a $6.7 million strategic capital raise with the fine folks at Black...

 

Using NPS to build a better candidate experience

When it comes to recruitment it’s not enough to place the perfect person in the perfect role; obviou...

 

Surveys Kill Kittens

What is it that holds the internet up? Once you get past Facebook and Twitter and sports results and...

 

NPS Black Belt Guide – Orange Belt: Picking out the easy targets

Step 4 - We’re sending out some surveys and starting to get some data back - data you can use straig...

 

Growth Hacks from the 18th Century

In 18th century Prussia, Frederick the Great faced a tricky dilemma. To combat volatile bread prices...

 

The 90’s called, and they want their survey back.

This story starts with a whinge – which breaks the first rule of marketing – but people keep asking ...

 

Dashboards: Driving Your Business Like a Sports Car, Not a School Bus

Having the right dashboard can revolutionize your business in terms of success and your own enjoymen...

 

Announcing Klipfolio Integration

How is this for double-cheese pizza - we have teamed up with the guys at Klipfolio! So what the heck...

 

G2 Crowd names AskNicely as High Performer in Enterprise Feedback Software category

Business software review platform G2 Crowd recently named AskNicely as a "High Performer" in the Ent...

 

Why You Aren’t Getting Responses With Survey Monkey

Are you sending surveys with Survey Monkey?  Getting a single-digit response rate? Don’t worry, it’s...

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