Posts by Abby Castro

Back to all blog posts


Ask Abby Nicely #3: How Do You Calculate Your NPS Score?

If you read my last blog post, you’ll know that 2007 was a big year for me — from the infamous solar...


Ask Abby Nicely #2: What’s a Good Net Promoter Score?

Meeting your business’s big-picture NPS goals of going from bad to good (or even world class) takes ...


Ask Abby Nicely: My Boss Asked Me to Find an NPS Tool. Now What?

Introducing an all-new, weekly series on the blog called "Ask Abby Nicely", where customer success m...

1,000,000+ NPS surveys a week for the world’s biggest brands (and some of the newest).

What our customers are saying

View Testimonials

What are your customers saying?

Discover how AskNicely can transform your customer experience.

Book a Demo

      Start a Free Trial

NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.