Posts by Abby Castro

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Ask Abby Nicely #2: What’s a Good Net Promoter Score?

Meeting your business’s big-picture NPS goals of going from bad to good (or even world class) takes ...

 

Ask Abby Nicely: My Boss Asked Me to Find an NPS Tool. Now What?

Introducing an all-new, weekly series on the blog called "Ask Abby Nicely", where customer success m...

1,000,000+ NPS surveys a week for the world’s biggest brands (and some of the newest).

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NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.