Posts by Abby Castro

Back to all blog posts

Customer Experience

Ask Abby Nicely #3: How Do You Calculate Your NPS Score?

If you read my last blog post, you’ll know that 2007 was a big year for me — from the infamous solar...

Customer Experience

Ask Abby Nicely #2: What’s a Good Net Promoter Score?

Meeting your business’s big-picture NPS goals of going from bad to good (or even world class) takes ...


My Boss Asked me to Find an NPS Tool. Now What? | Ask Abby Nicely

Introducing an all-new weekly series where customer success manager Abby Castro answers your most pr...

1,000,000+ NPS surveys a week for the world’s biggest brands (and some of the newest)

What our customers are saying

View Testimonials

What are your customers saying?

Discover how AskNicely can transform your customer experience.

Book a Demo

NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.