Posts by Abby Castro

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Ask Abby Nicely: Should I Follow Up With All Detractors After an NPS Survey?

Dear Abby, For my NPS survey, should I follow up with all detractors or just the lowest scoring ones...

 

Ask Abby Nicely #3: How Do You Calculate Your NPS Score?

If you read my last blog post, you’ll know that 2007 was a big year for me — from the infamous solar...

 

Ask Abby Nicely #2: What’s a Good Net Promoter Score?

Meeting your business’s big-picture NPS goals of going from bad to good (or even world class) takes ...

 

My Boss Asked me to Find an NPS Tool. Now What? | Ask Abby Nicely

Introducing an all-new weekly series where customer success manager Abby Castro answers your most pr...

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