Posts by Ezekiel J. Rudick

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CX Obsession

Join Us For An Evening of True Stories From Customer-Obsessed Portland

Portland is obsessed with creating amazing experiences. You’ve likely seen it caricatured on TV show...

 

How Real-Time Customer Feedback Drives Customer Obsession at Fleetio

How does a SaaS-based fleet software company solve complex customer needs at scale? They rally their...

Thought Leadership

New Webinar: Smooth Customer Journeys Deliver Smooth Customer Experiences

In 2018, customer experience is everything. More big brands, more agencies, and more technology comp...

Thought Leadership

The Customer Obsession Revolution Will Be Televised

In case you missed it, the age of the customer has arrived with no plans of leaving us anytime soon....

News

We’re a Leader on G2 Crowd (thanks to you)

We don’t like to do it too often, but once in a while, we need to take a step back and acknowledge o...

Thought Leadership

Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line

So, a few months ago I had a bad day. I entered what was the busiest season of my 30s, and Portland ...

 

Auror’s Path to 80 NPS (and Why You Should Care)

What do crime fighting, SaaS technology, real-time customer feedback and New Zealand all have in com...

Thought Leadership

We Have Your Dreamforce 2017 Party Plan

Parties. Parties everywhere! That is life at Dreamforce 2017. Lists upon lists of "must-attend" Drea...

Customer Experience

Hug Your Haters (Even If They Don’t Hug You Back)

Haters gonna hate. Don’t believe me? Ask Taylor Swift (or Ice T, if campy late-90s gangsta rap is mo...

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