Posts by Ezekiel J. Rudick

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How Real-Time Customer Feedback Drives Customer Obsession at Fleetio

How does a SaaS-based fleet software company solve complex customer needs at scale? They rally their...

 

New Webinar: Smooth Customer Journeys Deliver Smooth Customer Experiences

In 2018, customer experience is everything. More big brands, more agencies, and more technology comp...

 

The Customer Obsession Revolution Will Be Televised

In case you missed it, the age of the customer has arrived with no plans of leaving us anytime soon....

 

We’re a Leader on G2 Crowd (thanks to you)

We don’t like to do it too often, but once in a while, we need to take a step back and acknowledge o...

 

Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line

So, a few months ago I had a bad day. I entered what was the busiest season of my 30s, and Portland ...

 

Auror’s Path to 80 NPS (and Why You Should Care)

What do crime fighting, SaaS technology, real-time customer feedback and New Zealand all have in com...

 

We Have Your Dreamforce 2017 Party Plan

Parties. Parties everywhere! That is life at Dreamforce 2017. Lists upon lists of "must-attend" Drea...

 

Mitchell Hanson and Ezekiel J. Rudick Join the AskNicely Team

All good things come in twos... Biscuits and gravy. Fish and chips. Rocky I and Rocky II. Mitchell H...

 

Hug Your Haters (Even If They Don’t Hug You Back)

Haters gonna hate. Don’t believe me? Ask Taylor Swift (or Ice T, if campy late-90s gangsta rap is mo...

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