You Can Now Tag Your Teammates in AskNicely

By Tanya Johnson
on 10 April 2018

When it comes to delivering amazing customer experiences, timing is everything. We now live in the age of the always-on customer.

In other words, business growth hinges on your ability to deliver amazing experiences. And improving on those experiences requires a constant stream of feedback to your team.

What if you could funnel customer feedback to the right people so they can take the right action in real time?  

Work as a Team

We really wanted to provide an easy way to get your entire organization across feedback from your customers, and easily escalate action items to the right team members. So we’ve made it possible for you to add a note and tag a team member using @ and their name, and they’ll get notified (by email or push notification).

How It Works

Let’s say you get an NPS rating of 7 from a customer requesting a feature update.

Now you can just tag a responsible teammate by using the “@” symbol followed by their name. That teammate will get a mobile push notification in the AskNicely mobile app and via email that they have been tagged in the conversation. 


Now it’s far easier to escalate feedback that needs instant action or to congratulate a teammate on a job well done.  Learn all about it here.

Ready to collect and act on real-time customer feedback powered by the NPS framework?

Book a Demo

When it comes to delivering amazing customer experiences, timing is everything. We now live in the age of the always-on customer.

In other words, business growth hinges on your ability to deliver amazing experiences. And improving on those experiences requires a constant stream of feedback to your team.

What if you could funnel customer feedback to the right people so they can take the right action in real time?  

Work as a Team

We really wanted to provide an easy way to get your entire organization across feedback from your customers, and easily escalate action items to the right team members. So we’ve made it possible for you to add a note and tag a team member using @ and their name, and they’ll get notified (by email or push notification).

How It Works

Let’s say you get an NPS rating of 7 from a customer requesting a feature update.

Now you can just tag a responsible teammate by using the “@” symbol followed by their name. That teammate will get a mobile push notification in the AskNicely mobile app and via email that they have been tagged in the conversation. 


Now it’s far easier to escalate feedback that needs instant action or to congratulate a teammate on a job well done.  Learn all about it here.

Ready to collect and act on real-time customer feedback powered by the NPS framework?

Book a Demo


About the author

Tanya Johnson

Founder of Auckland, New Zealand’s Women in Tech Meetup. Dedicated mother. Fluent in animated GIF and a huge fan of real-time customer feedback. These are all things that help describe VP of Product, Tanya Johnson. For a complete picture: ask about her short-lived surfing career (proceed with caution).

Other posts by Tanya Johnson

More from the blog…

 

Legendary Tales of Customer Experience – The Karma Department

This is the next in an ongoing series of stories about how businesses create customer experiences th...

 

Customer Feedback is Your Competitive Advantage

Why is Customer Obsession a Priority? A recent Gartner survey of CEOs found that 40% list growth as ...

 

Do You Know How to Calculate Your Net Promoter Score?

You have a Net Promoter Score (NPS). How did you get that score? What does it mean? Why should you c...

NPS Best Practices

Top 5 Ways to Improve Your Net Promoter Score (NPS)

You’ve got the buy-in from your company and have created a top-notch Net Promoter Score program. You...

Like what you have read?

Sign up for our newsletter!

What our customers are saying

View Testimonials