Customer Experience Posts

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Ask Abby Nicely #3: How Do You Calculate Your NPS Score?

If you read my last blog post, you’ll know that 2007 was a big year for me — from the infamous solar...


Looking for NPS in all the Wrong Places

Hello! My name is Leah and I recently joined the AskNicely team as VP of Customer Success and Advoca...


Ask Abby Nicely #2: What’s a Good Net Promoter Score?

Meeting your business’s big-picture NPS goals of going from bad to good (or even world class) takes ...


Hug Your Haters (Even If They Don’t Hug You Back)

Haters gonna hate. Don’t believe me? Ask Taylor Swift (or Ice T, if campy late-90s gangsta rap is mo...


The 90’s called, and they want their survey back.

This story starts with a whinge – which breaks the first rule of marketing – but people keep asking ...

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NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.