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Customer Story Posts

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Customer Story

How The Camp TC Delivers Amazing Customer Experiences With AskNicely

Running a successful, people-powered, experience-driven brand is tough. Strategically growing that b...

Customer Story

How MINDBODY Collects Customer Feedback to Improve 40 Million Experiences

A bit about MINDBODY and their customer experience philosophy MINDBODY is a software as a service (S...

Customer Story

How Paul Sadler Swimland Canada Uses Customer Retention Software to Grow

We spoke with Alana Oldfield, UCX Coordinator – Canada at Paul Sadler Swimland, about how they use A...

Customer Story

How an Early-Stage SaaS Startup Uses Customer Experience to be “Best in Class”

This customer experience case study shows how an early-stage SaaS startup uses an NPS program to cre...

Customer Story

How Schweiger Dermatology Used Customer Feedback to Increase Online Reviews By 800%

We interviewed Julie Gessin of Schweiger Dermatology Group to gather insights into how they were abl...

Customer Story

Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS

Ever think about just how many debit transactions happen on any given day? Debit card purchases, mem...

Customer Story

Case Study: How Genesis Improves Member Experience with NPS

We’ve all had this experience. You head into your gym, ready to crush your workout, and the weight m...

Customer Story

NPS Playbook: How Act-On Actions Customer Feedback

Opening the NPS Playbook: Cross-functional Customer Feedback Response Workflows Your Net Promoter Sc...

Customer Story

Biteable’s Evolution to a Customer-Centric Product Roadmap

As a product team, you require a deep understanding of your customers’ complex problems. Without it,...

Customer Story

How Real-Time Customer Feedback Drives Customer Obsession at Fleetio

How does a SaaS-based fleet software company solve complex customer needs at scale? They rally their...

Customer Story

Auror’s Path to 80 NPS (and Why You Should Care)

What do crime fighting, SaaS technology, real-time customer feedback and New Zealand all have in com...

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