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CX Obsession

CX Obsession: Seattle Recap

Happy New Year, everyone! Now that we’ve recovered from the holidays, we’re back with our next set of videos from the latest CX Obsession event held in Seattle, Washington. The Emerald City proved to be the perfect venue for a CX event. We welcomed speakers and attendees alike from some of Seattle’s best-known, customer-obsessed brands. Here’s a sneak peek at the night’s presentations:

What did we learn?

The great thing about the quick-fire (20 slides x 20 seconds), multi-speaker format is the variety of industries, perspectives, and messages we get in one night! Each speaker brought something unique to the event. Here are some of our quick takeaways:

  • Troy Pollock (Pushpay) reminded us to put our people first. If you are employee obsessed, then they will become customer obsessed.
  • Matt Hofmann (Westland Distillery) described how his company creates great CX: by being honest, transparent, and providing value where customers might not even know to look for it.
  • Robots are our friends! ShiSh Shridhar (Microsoft) revealed how AI bots, both physical and digital, can free up retail associates to engage more with customers and deliver better experiences.
  • Brandon Chase (Baker Technologies) knows it can be easy to lose sight of self-care at work, but he reminded us that it’s an important part of taking care of our employees, co-workers and customers as well.

What did YOU think?

We know we had a great time, but in true AskNicely fashion, we couldn’t pass up the opportunity for some feedback. NPS surveys went out the next day to find out what attendees liked or didn’t like about the event, and where we could improve. What was the verdict? In (some of) our guests’ words:

With an overall event NPS of 60, we’re thrilled we could put on an enjoyable event for so many. More importantly, we learned a ton about where we can make improvements in the future. If you provided feedback to us, a heartfelt THANK YOU to you!

Full presentations coming soon!

We’ll be releasing full videos of all of the talks from Seattle, one blog post at a time over the next few weeks. Check back weekly for new content!Want to see CX Obsession happen near you? Vote for your city in our poll or hit us up on Twitter @asknicely!

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About the author

Jenny Mayo

Jenny is AskNicely’s Marketing Coordinator. Her experience in both tech and hospitality give her a keen understanding and passion for customer experience. Outside the office walls, you can find Jenny hula hooping, crocheting unicorn hats for her friends, or walking her canine child, Stella (who may or may not have a tiny unicorn hat of her own).

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