Measuring Customer Happiness with Bigcommerce & AskNicely

By Aaron Ward
on 4 September 2015

Hey Big Seller! Is your BigCommerce store selling squillions of products each month? With a couple of clicks, you can measure customer happiness of every order. Our new Bigcommerce app, automatically sends a Net Promoter Score (NPS) survey to customers just after their goods have been delivered.

It’s (almost) effortless, and AskNicely takes care of everything including, making sure customers are not surveyed too often and alerting you if something has gone wrong (before the customer jumps on your Facebook page to tell the world!).

Once you start measuring feedback, you can then take action to improve your customers happiness and understand what parts of your process or product you could improve on.

Setup in 5 minutes

To start, you’ll need a Bigcommerce store and an AskNicely account.

  1. Install our app https://apps.bigcommerce.com/details/4888
  2. Once the app is installed, configure your “survey delay” on the Settings > BigCommerce page.
    The Survey delay is the number of days, you want us to wait before sending the survey after a customer’s order has been marked as “shipped” or “completed” in Bigcommerce. This might be 7 or 14 days depending no how long your shipping takes.
  3. You customer will then be surveyed after they receive their package.

Screen-Shot-2015-09-04-at-4-16-30-pm

We would love to hear your feedback about our app. Catch us on twitter
@asknicely or send us a chat message from www.asknicely.com

Hey Big Seller! Is your BigCommerce store selling squillions of products each month? With a couple of clicks, you can measure customer happiness of every order. Our new Bigcommerce app, automatically sends a Net Promoter Score (NPS) survey to customers just after their goods have been delivered.

It’s (almost) effortless, and AskNicely takes care of everything including, making sure customers are not surveyed too often and alerting you if something has gone wrong (before the customer jumps on your Facebook page to tell the world!).

Once you start measuring feedback, you can then take action to improve your customers happiness and understand what parts of your process or product you could improve on.

Setup in 5 minutes

To start, you’ll need a Bigcommerce store and an AskNicely account.

  1. Install our app https://apps.bigcommerce.com/details/4888
  2. Once the app is installed, configure your “survey delay” on the Settings > BigCommerce page.
    The Survey delay is the number of days, you want us to wait before sending the survey after a customer’s order has been marked as “shipped” or “completed” in Bigcommerce. This might be 7 or 14 days depending no how long your shipping takes.
  3. You customer will then be surveyed after they receive their package.

Screen-Shot-2015-09-04-at-4-16-30-pm

We would love to hear your feedback about our app. Catch us on twitter
@asknicely or send us a chat message from www.asknicely.com


About the author

Aaron Ward

Aaron is the Co-Founder and CEO of AskNicely and one-time undefeated boxer (because it was only one time). He's a passionate evangelist for the new religion of advocacy but when he’s not spreading the gospel of NPS, he’s spending time with his lovely family. Or binge-watching Rocky movies.

Other posts by Aaron Ward

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NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.