How Victor and Xplornet Turn Customer Feedback into Business Impact
Xplornet has a robust troubleshooting process that enables rapid root cause analysis. Their implementation of transactional Net Promoter System helps them bridge between customer feedback and resolution more proactively and works to eliminate any issue before it becomes a negative experience. They’ve done this by aligning everyone around the customer experience and closing the feedback loop.
Customer WOW Moment?
“We are constantly amazed by the appreciation from our customers when we actively follow-up on issues identified and keep them informed of progress, resolution, and improvements to our products and service,” he said.
“AskNicely has been a partner not a vendor, consistently sharing feedback on ways to further improve our overall system well beyond the initial implementation.”