CX Obsession: Customer Experience in Hospitality

October 10th, 2019 5:30pm - 7:30pm
Portland, OR

In Hospitality, Experience is Everything.

The Hospitality industry all but invented Customer Experience. So what can we learn from the best of the best? AskNicely presents CX Obsession, an evening with four customer-obsessed hospitality brands relentlessly focused on delivering amazing experiences. Hear from the experts what sets them apart in their quest for the ultimate experience. You will walk away inspired and with a few new ideas to apply in your own practice, whatever your industry.

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CX Obsession: Customer Experience in Hospitality

Thursday, October 10th - 5:30pm - 7:30pm PDT

Vacasa HQ
850 NW 13th Ave
Portland, OR 97209

Save your spot

Nate Tomlinson
Director of Customer Experience

Chris Bebo
Director of Operations

Liz Walker
Product Lead

Sean O'Connor
General Manager & Partner

Here's what we have planned:

5:30pm - 6:00pm

Registration, Drinks & Appetizers

Check in and network with the CX Obsession community while you grab a bite to eat and drink.

6:00pm - 6:50pm

Inspiring talks and a panel discussion/Q&A with our speakers

Liz Walker, Product Lead — Airbnb
Nate Tomlinson, Director of Customer Experience — Vacasa
Chris Bebo, Director of Operations — Provenance Hotels
Sean O'Connor, General Manager & Partner — KEX Portland

6:50pm - 7:00pm


In small groups, take a moment to reflect on what you've heard and share your observations. Write down one action item or takeaway that you will take back to your organization.

7:00pm - 7:30pm

More Drinks, Apps, and Networking

Grab a few more nibbles and chat with your peers as we close out the evening (or take a peek at the view from the gorgeous rooftop patio!).


Bookings via eventbrite: Click here

CX Obsession’s Greatest Hits:

Living Room Realty: Meeting Customers Where Their Obsession is

Jenelle Isaacson, Owner and Founder of Living Room Realty in Portland, Oregon, used her punk rock ro...

Treehouse: Creating a Path to Diversity

Ryan Carson, Founder and CEO of online coding school Treehouse, knows how important it is to hire...

Ruby Receptionists: Putting Their Customers First (by Actually Putting Them Second)

Want to amp up your brand’s customer experience, but aren’t sure where to start? Christina Burns, VP...

Tales from CX Obsession: Green Drop Garage

Back in April, Portland’s customer experience gurus gathered for the first-ever CX Obsession even...

Westland Distillery: Above and Beyond

For most people, thinking about whiskey conjures up images of foggy Scottish highlands, peat moss, kilts…

Pushpay: Putting People Above Everything

It’s 2019, and by now you know that if you aren’t a company with a customer-obsessed culture...

Get in touch:

Questions? Need a group registration?
Contact Jenny Mayo

Know someone with an amazing story of customer obsession?
We're always on the look out for great speakers, so drop us a line.

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