NEW: Introducing the world’s first customer experience coaching platform that fits in your pocket. LEARN MORE

Collect and act on
real-time customer feedback.

Increase customer retention, reviews and referrals
using the Net Promoter Score (NPS) framework.

This is Pepper.
It's her first time
flying JarvisAir.

She's just received
an NPS survey about
her flight.

Collect and act on real-time customer feedback.

Increase customer retention, reviews and referrals using the Net Promoter Score (NPS) framework.

Measure and improve customer experience
with the NPS® framework. Every day

Collect Feedback

Collect Feedback

Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes.

View Features
Engage the Business

Engage the Business

Share real time insights with everyone from the front line to the CEO. Track NPS® by product, channel, rep, anything. Drill down into themes with text analytics.

View Features
Close the Loop

Close the Loop

Empower your team to take immediate action to drive retention, upgrades, reviews and referrals. Build automated workflows in AskNicely or your CRM.

View Features

AskNicely G2 Leader

#1 For Customer Satisfaction

AskNicely Number 1 Customer Feedback

In Survey & Enterprise Feedback

Integrate your favorite tools. Out of the box

Focus your entire team on NPS® by integrating customer feedback into the tools they use every day.

View all Integrations

AskNicely Salesforce Integration

Automatically store data against contacts. Run your NPS® program without ever having to leave Salesforce.

AskNicely Intercom Integration

Trigger NPS surveys at different customer touchpoints. View and Segment by NPS data in Intercom.

AskNicely Slack Integration

Automatically notify the whole company when you get feedback. Instant visibility turns scores into positive action.

AskNicely HubSpot Integration

Configure lists to auto send NPS® surveys. Score, filter and trigger campaigns within HubSpot from NPS data.

AskNicely ZenDesk Integration

Trigger NPS surveys at key points in your customer lifecycle and identify strengths and weaknesses in your support teams.

AskNicely Shopify Integration

Trigger NPS surveys to your customer after they place an order and add a wait period to allow for delivery.

AskNicely MailChimp Integration

Import users from your subscriber lists into the AskNicely system and automatically sync new contacts as they’re added.

AskNicely Zapier Integration

Access a range of pre-built ‘Zaps’ or create your own integrations from Zapier's 750 different apps.

Start receiving actionable feedback from
your customers. In minutes

View all Features

Simple Set-up

Simple Set-up

Automate your customer feedback program by connecting your CRM (or importing a customer list) in under 15 minutes.

One-Click Feedback

One-click Feedback

Your customers get a beautiful one-question email that's super simple to answer.

38% Response Rate

#8% Response Rate

You get 5x more responses than conventional survey platforms thanks to our clever optimization and automations.

We wrote a book on NPS®

All of the research out of the AskNicely lab about measuring and improving Net Promoter Score in one definitive e-book.

Happier, more valuable customers with NPS - the ebook by AskNicely
What our customers are saying

View Testimonials