We start by sending an email with one question based on the Net Promoter Score (NPS) framework which achieves record response rates (38% on average). It's the same approach used by rockstar brands like Amazon, Apple, Virgin and Zappos (and hopefully), your company.
We collect a comment to learn what customers love most about your business, or want fixed. Unlike conventional surveys (which no-one likes), it takes just seconds to answer and it’s super actionable.
A super simple dashboard makes it easy to track customer happiness over time. Everyone in your business can have a role-relevant view of daily NPS®.
.webp)
See which parts of your business are performing well (or not) at a glance. Compare NPS® by location, price plan, segment, service agent, anything.
.webp)
Analyze thousands of comments in seconds to pinpoint issues that need attention. AskNicely automagically categorises customer feedback into themes that you define.
Create workflows to send templated responses based on rules you define, or trigger actions in your CRM, helpdesk app or Slack. Automatically drive reviews, referrals and better customer relationships.
%201.webp)
Imagine leveraging all your customer advocates to grow faster than your competitors and reduce your acquisition costs. You’ll be unstoppable.
%201%20(1).webp)
Integrate in minutes, keep your team updated, create workflows and trigger surveys automatically from Salesforce, Intercom, Hubspot, Slack or dozens of other clever integrations.