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NPS Benchmarks Study 2018 Results and Reactions

NPS score, response rate, and growth/churn trends by industry, focusing exclusively on SMB/Mid-Market size companies. The 5 characteristics of an Advanced NPS Program, and why having one doubles your chances for hyper growth. Real-world examples of how to best take action on feedback, and what happens when you don’t. Which job functions use NPS as part of operations.

Further reading:

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