Customer satisfaction

for people-powered pest businesses

Focus your team on what matters most to your customers (and your business). AskNicely is proud to partner with BugBux to help show PCOs exactly what to do next to drive retention, referrals, and revenue.

Trusted by industry leaders

“We're proud of how far we've come, and AskNicely has been instrumental in helping us drive customer impact and operational alignment.”

Luis Marulanda, Chief Strategy Officer, Big Blue Bug Solutions

Features

Real-time customer feedback collection

Capture real-time feedback from every customer to keep your finger on the pulse of satisfaction and loyalty. Schedule and automate surveys across email, SMS, and in-app to maximize response rates. Dynamically personalize every survey using AI to gather insights that align with your unique customer journey. Sync feedback directly with Salesforce, HubSpot, and other tools to keep your data connected.
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Features

Data that tells your techs where to focus

Automatically turn raw customer feedback into insights that improve customer experience and loyalty. See real-time trends in NPS, CSAT, and more to help every member of your team understand and improve customer satisfaction. Anticipate customer needs and prevent churn by identifying key drivers of satisfaction and loyalty with actionable steps flagged for every individual employee and location.
Features

Reputation management made simple

Turn positive feedback into public reviews on Google, Yelp, and more to build a strong online reputation. Connect reputation management with feedback by managing 3rd party review sites and responding to feedback directly from AskNicely.
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Features

Forget CX Overhauls. Think Daily Doables

AskNicely helps your frontline build small, repeatable habits that improve customer experience every day, like clockwork. Give your team direct access to feedback and insights, then recognize and reward top performers.
Award Winning Leaders in Customer Feedback
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Support

Frequently asked questions

Everything you need to know about the product and billing.
What are the best metrics to measure my customer experience?
Striving to improve customer experience, increase loyalty, and support sustainable growth?

We recommend measuring a combination of these customer experience KPIs:

1. Net Promoter Score (NPS)
2. CSAT -or- 5-Star

‍See why >
Does AskNicely integrate with other pest control software?
Absolutely. AskNicely integrates smoothly with many popular service platforms and other tools so you can gather and act on feedback alongside your existing workflows. This makes it easy to pull in feedback data and keep all customer information connected while keeping your team focused on what matters.
‍Learn more about our integrations here.
Can I customize surveys for different customer journeys?
Yes. AskNicely offers customizable surveys to fit different touchpoints in your customer journey, including email, SMS, and in-app options. This flexibility lets you capture the right insights at every stage of the customer experience. Not sure what you need? Our experts can help you design the right survey experience to get the most out of your feedback.
What pricing options are available with AskNicely, and how do I choose
the right one?
AskNicely offers three pricing tiers to fit the needs of different service businesses. Check out our pricing page for more details, but here’s the overview:

Learn (From $449/month, billed annually): Ideal for businesses focused on capturing essential customer feedback. This plan includes CSAT and NPS surveys, unlimited users, up to 12,000 responses per year (pricing may vary), AI-powered surveys, automated workflows, and reporting tools, like leaderboards.

Grow (From $849/month, billed annually): Our most popular plan, perfect for teams looking to improve retention through deeper customer insights. This package includes everything in Learn, plus AI insights reports, real-time TV displays, Slack and Microsoft Teams integrations, feedback assignment, and tools for requesting reviews and generating testimonials. Optional add-ons, like reputation management and SSO, are also available.

Transform (From $999/month, billed annually): Designed for organizations ready to align company-wide around data-driven CX improvements. It includes all features from Grow, plus in-app surveys, white-label surveys, unlimited API data extraction, CX goal-setting and recognition, team huddles, and frontline coaching. Optional add-ons include reputation management and SSO.

Need help choosing the right plan or expect more than 12,000 responses per year?
Our team is here to help you find the perfect solution for your business. While most midsized businesses generate between 5,000 and 15,000 responses per year, we also support businesses in the 100,000+ response range. For larger volumes, contact us to get a customized quote that meets your specific needs.
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Does AskNicely have any special deals for BugBux or BugBux+ members?
Yes! BugBux members qualify for 1 free location of our Reputation Management service (which helps manage and grow public reviews, so you drive new business), valued at $420/year.

BugBux+ members are eligible for _______. Just schedule a demo and let us know you’re part of the crew!
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Ready for CX that drives more than vanity metrics?

Let us show you how pest control businesses simplify customer experience management. BugBux members get 50% off our Learn package and 90 days of free access to our top-tier plan, plus Reputation Management free for the first location!
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