It's the people on the frontline that make the difference when it comes to customer experience yet, despite being the largest class of workers on the planet, frontline workers are under-served, under-appreciated and under-rewarded. We think that's crazy and we're taking action.
We make award-winning customer experience software to help frontline teams serve every customer right, powered by customer feedback (specifically, appreciation). The science and psychology of human behavior proves that people are best motivated when you catch them doing things right. When people feel appreciated in their role, their customers (also people) have a great experience and the business (which is really just a collection of people) sees better results on the bottom-line. It's all connected.
We're backed by world-class investors. If you want to help bring more appreciation to every day, you should probably join us.
Whakatauki
(Māori proverb)
Kirsten Newbold-Knipp
Chief Executive Officer
Aaron Ward
Co-Founder and Chief Strategy Officer
Simona Turin
Chief Product and Experience Officer
Sharon Babkes
VP of Finance