Hi, we're AskNicely.

Welcome to the Experience Economy.

Old school marketing just doesn't work anymore. People now choose your product (or don’t) based on what your customers say about it, not what you say. The new playbook for growth is built on repeat, happy customers that spend more over time and recommend your product to others.

Our mission is to help businesses drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling your people to take action immediately.

Thousands of businesses around the globe use AskNicely to improve their customer experience and drive customer retention, revenue expansion and referrals. And we get awesome feedback from them - our own NPS is 62.0 and we're the highest rated customer feedback software on G2 Crowd.

Founded in New Zealand in 2014 and backed by Blackbird Ventures, we’ve got offices in Portland, Oregon and Auckland, New Zealand.

Does it sound like fun? You should definitely check out our latest job openings.


1355 NW 13th Avenue
Oregon 97209


63 Ponsonby Road
Auckland 1011
New Zealand

The Team

Aaron Ward Aaron Ward

Aaron Ward

Co-Founder & CEO

John Ballinger John Ballinger

John Ballinger

Co-Founder & CTO

Charles Doud Charles Doud

Charles Doud

VP of Finance

Kyle Bolster Kyle Bolster

Kyle Bolster

VP of Sales

Alex Wong Alex Wong

Alex Wong


Siobhan Sullivan Siobhan Sullivan

Siobhan Sullivan


Peter Romeyn Peter Romeyn

Peter Romeyn


Nick Butler Nick Butler

Nick Butler


William Wallace William Wallace

William Wallace


Michael Veschio Michael Veschio

Michael Veschio


Marcus Jensen Marcus Jensen

Marcus Jensen


Tim Shoemaker Tim Shoemaker

Tim Shoemaker


Mitchell Hanson Mitchell Hanson

Mitchell Hanson

VP of Marketing

Kai Crow Kai Crow

Kai Crow


Justin Waddell Justin Waddell

Justin Waddell

Head of Design

Sebastian Heise Sebastian Heise

Sebastian Heise


Brooke Mitchell Brooke Mitchell

Brooke Mitchell


Thomas Yang Thomas Yang

Thomas Yang


David Sickmiller David Sickmiller

David Sickmiller


Ezekiel Rudick Ezekiel Rudick

Ezekiel Rudick

Content and Community

Leah Chaney Leah Chaney

Leah Chaney

VP of Customer Success and Advocacy

Frangky Hermanto Frangky Hermanto

Frangky Hermanto


Abby Castro Abby Castro

Abby Castro

Customer Success

Andrew Shanks Andrew Shanks

Andrew Shanks

Customer Success

Jewell Kieley Jewell Kieley

Jewell Kieley

Customer Success

Milo Milo



What our customers are saying

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What are your customers saying?

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NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.