Customer experience templates and worksheets

We’ve got everything you’ll need to improve the customer experience — whether you’re a pro or just getting started.
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CSAT survey template

Download our customer satisfaction survey template to start creating your own surveys.
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NPS survey template

Download our Net Promoter Score survey template to start creating your own surveys.
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Customer service satisfaction survey email template

Download our customer service satisfaction survey email template now!
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List question survey template

Download our list question survey template to start creating your own surveys.
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5-star survey template

Download our 5-star survey template here.
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Customer feedback survey template

Download our customer feedback survey template here. 
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Post-support feedback survey template

Download our post-support feedback survey template.
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Task accomplishment survey template

Download our task accomplishment survey template.
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Knowledge base assessment survey template

Download our knowledge base assessment survey template here. 
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Employee net promoter score (eNPS) survey template 

Use this survey template to find out your employee net promoter score. 
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Employee engagement survey template

Use this survey template to find out how engaged your employees are at work. 
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Voice of the customer template

With this template, you can easily track and address common issues, monitor customer needs, and prioritize areas for improvement
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Customer persona template

This customer persona template can help you define and understand your ideal customer.
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CX scorecard template

Easily track your customer experience efforts with our CX scorecard template. 
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Service blueprint template

Use this template to outline what a seamless customer experience would look like.
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Change management
template

Plan and manage any organizational change, from implementing AskNicely’s customer experience platform to broader process shifts.
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Customer journey worksheet: Dental and medical

Use this worksheet to map out the points of contact with a patient at a dental or medical practice. 
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Customer journey worksheet: Pest control

Download the worksheet below to see an example customer journey and to fill out your own.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
Learn more
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