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Customer Experience
Resource Hub

Your one stop shop for guides, case studies, industry research, webinars and more.

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Frontline Coaching Playbook. The Seven Habits of Empowered Frontline Teams

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Dig through the Archives

See how businesses like yours are creating real change with automated customer feedback, learn from our guides, or watch webinars from some of the leading experts in customer experience management.
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How Debitsuccess creates a personalized customer experience across 22 million transactions
Case Study
Debitsuccess finds 22 million Opportunities

How Debitsuccess creates a personalized customer experience across 22 million transactions

Business Results
Customer Feedback
Create amazing customer experiences and maintain that magic at scale.
Webinar
5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.

Customer Experience
Frontline Coaching
See how Auror is doing amazing things with their customer success team
Case Study
Auror and NPS: The Ultimate Crime-Fighting Duo

See how Auror is doing amazing things with their customer success team

NPS
Customer Feedback
We examine the new reality and expectations for today’s customer success teams
Webinar
Seat at the Revenue Table: How Today's Customer Success Teams Drive Growth

We examine the new reality and expectations for today’s customer success teams

NPS
Tools
By overhauling their customer feedback system and actioning their NPS, Genesis saw real results.
Case Study
Genesis Grows with Real-Time Customer Feedback

By overhauling their customer feedback system and actioning their NPS, Genesis saw real results.

Customer Experience
NPS
Business Results
How Biteable used AskNicely to crack the customer code
Case Study
Biteable’s Customer-Centric Product Roadmap

How Biteable used AskNicely to crack the customer code

Customer Experience
How Fleetio used AskNicely to understand complex customer needs at scale.
Case Study
Fleetio’s Customer-Obsessed Culture

How Fleetio used AskNicely to understand complex customer needs at scale.

Customer Experience
Frontline Coaching
How Plansource Uses AskNicely NPS with Salesforce to Transform Customer Relationships.
Case Study
Plansource: Automated NPS Magic

How Plansource Uses AskNicely NPS with Salesforce to Transform Customer Relationships.

NPS
Tools
The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®
Guide
The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®

NPS
Tools
Customer Feedback
In this eBook, we turn the whole growth hacking model on its head, to prepare for a new era of customer-obsessed marketing.
Guide
The Book of NPS for Growth

In this eBook, we turn the whole growth hacking model on its head, to prepare for a new era of customer-obsessed marketing.

NPS
Business Results
The definitive study into industry best practice and success stories when using Net Promoter Score to measure customer satisfaction.
Guide
NPS Benchmark Study

The definitive study into industry best practice and success stories when using Net Promoter Score to measure customer satisfaction.

NPS
Tools
You know your NPS Score. Now you want to know, how can I make that score better?
Guide
NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?

NPS
Customer Experience
Tools
See All

From the AskNicely Blog

Time to start leading from the frontline?

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