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Customer Experience
Resource Hub

Your one stop shop for guides, case studies, industry research, webinars and more.

The Frontline Coaching Playbook

Discover the 7 Habits of world-class brands that rely on frontline workers to make every customer experience awesome.

Download the Book
Frontline Coaching Playbook. The Seven Habits of Empowered Frontline Teams

Great Places to Start

The Latest

See how businesses like yours are creating real change with automated customer feedback, learn from our guides, or watch webinars from some of the leading experts in customer experience management.

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As a credit union, First Commonwealth knows member experience is what brings customers through their doors, and keeps them there.
Case Study

How First Commonwealth Started Getting Love Letters from their Members

Frontline Coaching
Business Results

As a credit union, First Commonwealth knows member experience is what brings customers through their doors, and keeps them there.

NZHL needed a way to make sure that every single interaction with their customers delivered on their brand promise, and that their most loyal customers referred their friends.
Case Study

How NZHL gained a 7x increase in referrals

Customer Feedback
Business Results

NZHL needed a way to make sure that every single interaction with their customers delivered on their brand promise, and that their most loyal customers referred their friends.

Download the case study to find out how DebitSuccess brought customer feedback into all of their coaching conversations.
Case Study

How DebitSuccess got their lowest performers to match their best

Customer Experience

Download the case study to find out how DebitSuccess brought customer feedback into all of their coaching conversations.

Learn how this digital first real estate firm used AskNicely to become a customer experience lead organization.
Case Study

How the Houwzer team built a culture of coaching and self-improvement

Frontline Coaching

Learn how this digital first real estate firm used AskNicely to become a customer experience lead organization.

Aptive is on a mission to disrupt the pest control industry with awesome customer experience.
Case Study

How Aptive coaches 2500 mobile workers to deliver exceptional service

Customer Experience
Frontline Coaching

Aptive is on a mission to disrupt the pest control industry with awesome customer experience.

Create amazing customer experiences and maintain that magic at scale.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Customer Experience
Frontline Coaching

Create amazing customer experiences and maintain that magic at scale.

We examine the new reality and expectations for today’s customer success teams
Webinar

Seat at the Revenue Table: How Today's Customer Success Teams Drive Growth

NPS
Tools

We examine the new reality and expectations for today’s customer success teams

See how Auror is doing amazing things with their customer success team
Case Study

Auror and NPS: The Ultimate Crime-Fighting Duo

NPS
Customer Feedback

See how Auror is doing amazing things with their customer success team

By overhauling their customer feedback system and actioning their NPS, Genesis saw real results.
Case Study

Genesis Grows with Real-Time Customer Feedback

Customer Experience
NPS
Business Results

By overhauling their customer feedback system and actioning their NPS, Genesis saw real results.

How Biteable used AskNicely to crack the customer code
Case Study

Biteable’s Customer-Centric Product Roadmap

Customer Experience

How Biteable used AskNicely to crack the customer code

How Fleetio used AskNicely to understand complex customer needs at scale.
Case Study

Fleetio’s Customer-Obsessed Culture

Customer Experience
Frontline Coaching

How Fleetio used AskNicely to understand complex customer needs at scale.

How Plansource Uses AskNicely NPS with Salesforce to Transform Customer Relationships.
Case Study

Plansource: Automated NPS Magic

NPS
Tools

How Plansource Uses AskNicely NPS with Salesforce to Transform Customer Relationships.

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®
Guide

The Book of NPS

NPS
Tools
Customer Feedback

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®

In this eBook, we turn the whole growth hacking model on its head, to prepare for a new era of customer-obsessed marketing.
Guide

The Book of NPS for Growth

NPS
Business Results

In this eBook, we turn the whole growth hacking model on its head, to prepare for a new era of customer-obsessed marketing.

The definitive study into industry best practice and success stories when using Net Promoter Score to measure customer satisfaction.
Guide

NPS Benchmark Study

NPS
Tools

The definitive study into industry best practice and success stories when using Net Promoter Score to measure customer satisfaction.

You know your NPS Score. Now you want to know, how can I make that score better?
Guide

NPS Best Practices

NPS
Customer Experience
Tools

You know your NPS Score. Now you want to know, how can I make that score better?

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From the AskNicely Blog

Time to start leading from the frontline?

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