1.1 Welcome to Ask Nicely. Ask Nicely is a customer survey software (and associated website) provided by Ask Nicely Limited (“us”, “we”) at http://www.asknice.ly (“Ask Nicely”). We specialise in providing businesses (our “Clients”) with personalised Net Promoter Scores and feedback from their customers (“you”).
2. HOW ASK NICELY WORKS
2.1 Our Clients provide us with information relating to their customers, which may include their customers’ names, email addresses and relevant business identifiers such as account numbers (“Customer Information”). Clients provide Customer Information to us directly or by connecting us with their customer email database(s) via an app or API. We then automatically send survey request emails on behalf of that Client to the email addresses that they have provided to us. We only use Customer Information for the purpose of communicating with you on behalf of that Client (eg to obtain customer sentiment ratings and other customer feedback for that Client).
2.2 Our Clients are solely responsible for ensuring that their provision of Customer Information to us complies with all applicable privacy or data protection laws and agreements that they have entered into. If you don’t want to provide customer feedback please disregard our email or you can opt out of receiving our emails by clicking the unsubscribe button located at the bottom of the email that you received.
3. WHAT WE DO WITH THE INFORMATION THAT WE COLLECT
3.1 We will share any customer sentiment ratings or other customer feedback that you provide to us about a Client with that Client. The Client will be able to personally attribute to you any customer sentiment rating and other feedback that you provide.
3.2 The Client may, through Ask Nicely, use your Customer Information to follow up or reply to a customer sentiment rating or other customer feedback that you provide.
3.3 The Client may also wish to publish some or all of the customer feedback that you provide (for example in the form of a customer testimonial) but they will contact you through Ask Nicely prior to doing so.
3.4 We may use customer sentiment ratings that you provide to us for our own analytical and commercial purposes (for example industry benchmarking), but this will not identify you personally.
3.5 We will securely store Customer Information and any feedback that you provide (including any personal information that you directly provide in that feedback) for as long as permitted by New Zealand law. However, because information transferred over the internet is inherently insecure we will not be held responsible for events arising from unauthorised access of your personal information.
5. CONTACT US
Telephone: (+64) 21 987 981
Post: Unit 1, Lvl 1, 63 Ponsonby Rd, Ponsonby 1011, Auckland, New Zealand
6. MORE INFORMATION ABOUT PRIVACY