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Looking for help or support? 

We'd be delighted to help. Here are some places you can find help content, chat with a support rep or submit a ticket.

New to AskNicely? Here are some tips for getting started >

AskNicely help center home page

Help Center

You can find steps on how to get set up, answers to most FAQs about the platform, as well as useful tips and tricks within the AskNicely help center. You can access the help center through the Help widget in the platform or via at any time.

Chat with us

Chat is available in the platform Help widget for signed-in users between 8am-6pm PST Monday to Friday. Outside of chat hours, you can leave a message using the same widget to submit a ticket and we'll get back to you when we're back online.
asknicely dashboard with open support chat widget

Email us

You can also email or your CSM at any time to create a ticket.

We wrote the book on frontline success

The latest research from AskNicely on how the world’s most innovative service brands lead from the frontline.

The Seven Habits of Empowered Frontline Teams. Improve Customer Experience.