Gain insight and make better decisions with CSAT software

Delivering exceptional user experiences starts with understanding your customers’ needs. AskNicely’s customer satisfaction software and customer satisfaction survey tools help companies with feedback collection, providing customer insights and metrics to make smarter decisions, improve processes, and drive growth through stronger customer loyalty.
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Customer satisfaction software built for business impact

Companies that actively measure and respond to customer satisfaction outperform competitors in loyalty, retention, and revenue. AskNicely’s customer satisfaction survey software makes it easy to capture survey responses, track trends, and uncover actionable insights across every touchpoint in the customer journey.

Access insights anytime on mobile, desktop, mobile app, Slack, PowerPoint, and over 40 CRM systems, including Salesforce, HubSpot, Zendesk, and Adobe Experience Manager. Our cloud-based platform integrates with helpdesk and ticketing systems to ensure your teams can act on feedback quickly, improving response rates and turning customer satisfaction data into meaningful improvements.
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Simple, intuitive customer feedback software your team will actually use

Collect feedback with customizable surveys and survey tools that are natural, non-intrusive, and easy for customers to complete. AskNicely’s CSAT software allows you to:
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● Use proven customer satisfaction survey templates or fully customizable surveys to match your brand voice
● Measure customer satisfaction metrics, NPS, and CES
● Track customer sentiment, identify pain points, and uncover opportunities for improvement
● Respond through social media, chatbots, helpdesk, in-app messages, SMS, or self-service platforms
● Embed widgets for online surveys or in-app surveys

With omnichannel integrations, your team can close the loop on feedback management, increase survey response rates, and enhance the user experience at every stage.
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Track, benchmark, and improve customer satisfaction

Understand how your initiatives are performing with real-time dashboards, KPIs, benchmarking, and actionable insights. AskNicely CSAT software helps companies measure:
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● Customer satisfaction score (CSAT)
● Net promoter score (NPS surveys)
● Customer effort score (CES)
● Customer sentiment and trends by team, product, or touchpoint
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Leverage this AI-powered data to streamline workflows, address customer needs, and ensure every interaction delivers maximum impact. Automated notifications and reporting keep your support team aligned so improvements happen fast and consistently.
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Frequently asked questions

Everything you need to know about the product and billing.
Why is it important to measure customer satisfaction?
Measuring satisfaction identifies pain points, reduces churn, enhances helpdesk performance, and strengthens customer loyalty. Real-time survey tools provide data-driven insights to optimize experiences across all touchpoints.
How do you measure customer satisfaction in software?
CSAT is measured using customer satisfaction surveys, feedback surveys, online surveys, or in-app surveys asking customers to rate their experience. Scores and survey responses are analyzed over time to monitor trends and response rates.
What are the features of customer satisfaction software?
Key functionality includes customizable surveys, survey distribution via SMS, email, in-app, and widgets, real-time dashboards, CRM and helpdesk integrations, sentiment analysis, workflow automation, alerts, and benchmarking.
What are the benefits of using customer satisfaction software?
Benefits include increased survey response rates, better feedback management, improved customer satisfaction metrics, faster follow-up, reduced churn, enhanced user experience, and actionable insights to drive market research and business growth.
Why should you use CSAT surveys?
Customer satisfaction surveys provide immediate feedback on key interactions, allowing your team to respond with timely follow-up, resolve issues, and deliver exceptional customer experiences.
When is it best to use CSAT surveys?
Use them after critical touchpoints like onboarding, a purchase, support interaction, or service completion. This ensures feedback is accurate, relevant, and actionable.
What data can you obtain from customer satisfaction software?
You can track customer satisfaction metrics, survey responses, customer sentiment, NPS scores, CES, KPIs, and insights by team, product, or touchpoint, all of which inform customer insights and process improvements.
How does AskNicely’s customer satisfaction software help companies improve processes?
AskNicely converts feedback collection into action, alerting teams to issues, enabling workflow optimization, and providing AI-powered recommendations. Companies can streamline helpdesk operations, enhance support team performance, improve user experience, and boost customer loyalty across their customer base.
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