Improve business strategy with feedback management software

Deliver better customer experiences by turning insights into action. AskNicely’s customer feedback management software helps businesses collect, analyze, and act on real-time customer feedback to improve satisfaction, retention, and revenue. From feedback surveys and dashboards to workflow automation, it gives every team member, from frontline to leadership, the tools to understand customer needs and close the loop faster.
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Customer feedback management software built for impact

Leading customer-centric businesses know that collecting feedback is just the start. The real value comes from what you do with it. AskNicely’s customer feedback management software empowers companies to transform raw data into meaningful improvements by tracking trends, surfacing insights, and enabling teams to respond immediately.

With user-friendly integrations across more than 40 CRM and communication systems (including Salesforce, HubSpot, Zendesk, and Slack), AskNicely ensures customer insights flow seamlessly into your daily operations. Whether it’s identifying recurring pain points, recognizing top-performing employees, or optimizing customer journeys, our platform makes feedback actionable across your entire organization.
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Simple, intuitive feedback management your team will love

Collect feedback with customizable surveys and survey tools that are natural, non-intrusive, and easy for customers to complete. AskNicely’s CSAT software allows you to:
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● Use proven customer satisfaction survey templates or fully customizable surveys to match your brand voice
● Measure customer satisfaction metrics, NPS, and CES
● Track customer sentiment, identify pain points, and uncover opportunities for improvement
● Respond through social media, chatbots, helpdesk, in-app messages, SMS, or self-service platforms
● Embed widgets for online surveys or in-app surveys

With omnichannel integrations, your team can close the loop on feedback management, increase survey response rates, and enhance the user experience at every stage.
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Turn insights into measurable business outcomes

Understand how your initiatives are performing with real-time dashboards, KPIs, benchmarking, and actionable insights. AskNicely CSAT software helps companies measure:
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● Customer satisfaction score (CSAT)
● Net promoter score (NPS surveys)
● Customer effort score (CES)
● Customer sentiment and trends by team, product, or touchpoint
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Leverage this AI-powered data to streamline workflows, address customer needs, and ensure every interaction delivers maximum impact. Automated notifications and reporting keep your support team aligned so improvements happen fast and consistently.
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Frequently asked questions

Everything you need to know about the product and billing.
Why is it important to measure customer satisfaction?
Measuring satisfaction identifies pain points, reduces churn, enhances helpdesk performance, and strengthens customer loyalty. Real-time survey tools provide data-driven insights to optimize experiences across all touchpoints.
How do you measure customer satisfaction in software?
CSAT is measured using customer satisfaction surveys, feedback surveys, online surveys, or in-app surveys asking customers to rate their experience. Scores and survey responses are analyzed over time to monitor trends and response rates.
What are the features of customer satisfaction software?
Key functionality includes customizable surveys, survey distribution via SMS, email, in-app, and widgets, real-time dashboards, CRM and helpdesk integrations, sentiment analysis, workflow automation, alerts, and benchmarking.
What are the benefits of using customer satisfaction software?
Benefits include increased survey response rates, better feedback management, improved customer satisfaction metrics, faster follow-up, reduced churn, enhanced user experience, and actionable insights to drive market research and business growth.
Why should you use CSAT surveys?
Customer satisfaction surveys provide immediate feedback on key interactions, allowing your team to respond with timely follow-up, resolve issues, and deliver exceptional customer experiences.
When is it best to use CSAT surveys?
Use them after critical touchpoints like onboarding, a purchase, support interaction, or service completion. This ensures feedback is accurate, relevant, and actionable.
What data can you obtain from customer satisfaction software?
You can track customer satisfaction metrics, survey responses, customer sentiment, NPS scores, CES, KPIs, and insights by team, product, or touchpoint, all of which inform customer insights and process improvements.
How does AskNicely’s customer satisfaction software help companies improve processes?
AskNicely converts feedback collection into action, alerting teams to issues, enabling workflow optimization, and providing AI-powered recommendations. Companies can streamline helpdesk operations, enhance support team performance, improve user experience, and boost customer loyalty across their customer base.
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