“I felt Lendmark needed to get ahead of customer experience and I didn’t want to do it the way I had seen it done before. Everything I saw showed me how NOT to do it.” - Ethan Andelman, Chief Marketing Officer at Lendmark Financial
As a result of coaching with AskNicely 80% of locations saw an increase in their NPS, with an average increase of 15 points!
After implementing AskNicely, Schweiger Dermatology Group saw more than 3x increase in positive reviews on Google.
Since implementing AskNicely, Ericson has been able to coach and empower each remote client advisor to reach a world class NPS score of 90 and above.
In just 30 days, Stay Upright integrated AskNicely with their CRM, onboarded their entire organization, and embraced a culture of winning with customer experience.
Aptive has seen a monthly rise in NPS since their launch of AskNicely starting at 31.1 points and rising to 61.
Improvements added up to increase the firm’s NPS score by a whopping 20.8 points.