Brand Alignment Audit

About the AskNicely Brand Alignment Audit

Your brand makes promises about customer experience. But does your actual reputation line up with claims on your website?

When 81% of people do online research before buying, a strong, consistent reputation across every location is the difference between a new customer and sending revenue to your competitors.

Get your free audit to discover:

An in-depth review of your brand's promises to customers

A snapshot of your brand's reputation based on reviews and mentions from Google, Reddit, review sites, and more

Specific to-do's to align your brand promise with your reputation and deliver excellent service

Get your Brand Alignment Audit

Frequently asked questions

Today, 95% of buyers read reviews before choosing a service business. Your
reputation is important because it's a critical lever for growth.

But knowing your reputation isn’t enough. Winning businesses act on it.

Why is online reputation so important for service businesses?

In service industries, your product is your customer experience. Reputation shows how well you're delivering, in real life and online.
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How do you calculate my Brand Alignment Audit?

We use NiceAI^®, AskNicely's generative AI built for CX, to analyze your website to determine what your brand promises to customers. Then, NiceAI^® looks for mentions of your brand in Google reviews, 3rd party review sites, Reddit, and more to provide a reputation snapshot that contrasts your promises against your actual reputation.

Is the AskNicely Brand Alignment Audit really free?

Yes, really. No card required.

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Are your customers getting your best?

Get your free Brand Alignment Audit and see if your brand is actually one that customers trust, choose, and recommend.

Get your audit

Your brand makes promises. Are they reflected in every experience?