NiceAI^® Agents

NiceAI^® Agents are always-on AI workers built into AskNicely. They monitor your customer data, analyze results, take action, and report back, so your team can focus on the critical work AI can't do. 

Chatbots wait for someone to talk to them. NiceAI^® Agents work on their own. They monitor your customer feedback continuously, take action based on the rules you set, and only escalate when judgment is needed. No prompts required.

The Insights Agent watches your customer feedback and reviews around the clock. It flags review and feedback score drops, emerging themes and regional outliers, then sends the answer plus recommended actions to your inbox, Slack, or Teams. You decide what it watches, how often, and where it reports.

The Insights Agent watches your customer feedback and reviews around the clock. It flags review and feedback score drops, emerging themes and regional outliers, then sends the answer plus recommended actions to your inbox, Slack, or Teams. You decide what it watches, how often, and where it reports.

The Response Agent writes and sends on-brand replies to survey responses and online reviews automatically. You set the tone, the context and the guardrails. The agent handles the volume. 

The agent will not automatically reply to customers outside its specifications. You have full control over its operation and how it communicates with your customers.

The Review Routing Agent identifies customers and asks them for a review at the right moment, on the review platform you need it most.

For example, let's say you already have a great review score on Google, with plenty of recent reviews. Rather than sending more customers to leave Google reviews, you can use the Review Routing Agent to maintain a steady stream of reviews to other review sites that are important to your brand, like Facebook, Yelp, Angi, Zocdoc, G2, or anywhere else. The agent constantly analyzes your presence across review sites to route your happy customers to the place that their review will have the greatest impact.

Your online reputation grows to reflect the service you actually deliver, so more new customers find and choose you.

Yes. NiceAI^® is configured with your brand tone, context, and guardrails upfront, so every response reflects how your team would actually speak to customers. Replies go out without manual review by design, keeping response times fast at scale. The brand consistency comes from the configuration, not from approving each message after the fact.

Every agent is built for multi-location operations. Insights are detected and reported at the location level. Responses respect each location's tone and context. Reviews are routed to the platform each location needs most. Set the rules once at HQ, fine-tune by location, and let the agents do the grunt work from there.