Using AskNicely has transformed how we work with our field service team. We have already seen a dramatic rise in our lowest performers toward our best performers leading to a 28 point NPS increase.
Dane Dellenbach, Sr Director of Strategy and Innovation
Your daily customer feedback overview, sliced and diced just how you like it. Compare locations, branches, and spot trends that require action. See what separates your best from the rest, and develop a blueprint for everyone to follow.
Quickly see who needs support and who deserves a shoutout. Easily send a message, and set personal goals for frontline employees based on customer ratings that unlock achievements over time.
Get a daily diagnostic of employee sentiment and engagement and put attention where it’s most needed. Open the door to two-way communication and gather ideas from the people serving customers daily.
Understand how to take action on customer feedback. Make things right in the moment for unhappy customers, and trigger requests for reviews or referrals from the folks you've delighted.