Collecting feedback is easy. The magic happens when you use customer feedback to make meaningful, measurable changes.
AskNicely empowers your team to take action and transform your customer experience with real-time feedback, based on the NPS® framework.
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Collecting feedback is easy. The magic happens when you use customer feedback to make meaningful, measurable changes.
AskNicely empowers your team to take action and transform your customer experience with real-time feedback, based on the NPS® framework.
Understand your customer experience by collecting real-time ratings and real-life comments. Our great survey experience delivers great response rates—usually 25-30%. Measure what matters to you, including NPS, CSAT, or CES.
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Employees pay attention to personally relevant feedback from their customers, delivered right to the device they're already using. Display real-time feedback on AskNicely TV monitors, mobile apps, and reporting-ready dashboards.
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Make it simple for your team to take the right next step for every customer, every time.
Something wrong? Send a mobile push notification to the right employee to fix the problem. Everything awesome? Ask for a referral or review, automatically.
Simple one-touch surveys delivered via mobile friendly email or within your website, product or app. Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes.
Easy to set up, mobile friendly email with your brand colours and logo. High deliverability, standards compliant email servers mean you have the option of sending from your own domain, not a generic third party.
A short text message with link to open survey in any smartphone browser. An extra delivery charge applies for SMS which varies depending on volume and region(s). Multiple message and survey templates are also supported by SMS.
Easily pop-up an NPS survey at the bottom of your mobile app, web app or website. A short, secure piece of embed code gives you the instant ability to survey customers right when they’re engaging with your brand.
Ask follow-on questions based on NPS score.
Send surveys for different brands, in multiple languages.
Set AskNicely to automatically survey customers after specific events. Fatigue Protection prevents over-surveying.
Easily create surveys with your wording, your logos and your colors.
Connect AskNicely with your CRM or HelpDesk software without any coding.
Simply upload a list of email addresses directly into AskNicely for quickest results.
Email surveys from your chosen domain and email address.
Set AskNicely to automatically survey a sample of the customers in your CRM every month.
Share real time insights with everyone from the front line to the CEO. Track NPS by product, channel, rep, anything. Drill down into themes with text analytics.
Access up to minute NPS results with online dashboards, instant alerts and weekly email reports.
Track NPS over time to see the impact of specific marketing and other activities on customer intent.
Intelligently analyze and summarize text comments into Theme Buckets to identify common factors amongst promoters or detractors.
Rank your best segments, channels, products and agents to instantly see which business areas are creating promoters and which are creating detractors.
Automatically post scores to dashboards within Salesforce or other CRMs, as well as to KPI dashboards like Klipfolio or Geckoboard.
Securely store all collected feedback in AskNicely for as long as you want.
Segment NPS results by any field in your CRM or HelpDesk software that is associated with the customer record. Anything!
A powerful way to embed real time customer feedback in your daily routine.
Empower your team to take immediate action to drive retention, upgrades, reviews and referrals. Build automated workflows in AskNicely or your CRM.
Respond to customer feedback directly, either from inside AskNicely, or from your own CRM or HelpDesk software. Route escalations automatically via email or Slack.
See which social networks your customers use and their follower counts.
Automatically request reviews on Google Reviews (or Yelp, TrustPilot and more) from your promoters.
One click workflow to request permission and publish positive comments to your website. See it in action!
Create rules either in your CRM in or in AskNicely to deal with responses to feedback categories automatically and at scale.
With integrations to a range of popular automation platforms, easily use NPS score to trigger campaigns that specifically target happy or dissatisfied customers.
Trigger the next best action when a customer responds to a survey.
AskNicely’s workflow system helps you easily automate processes after receiving a response. Use it to help you get more reviews, automatically follow up low scoring customers or send a particular set of responses into Slack / Zendesk.
