The nicest way to collect and act on customer feedback in real-time. Understand where you're meeting your service standard, where you're not and what to do about it. Capture more positive reviews, and make things right in the moment to stop the bad ones.
We chose AskNicely versus something more traditional in healthcare. It helps spot trends that may seem like one-off incidents or track positive trends
Julie Gessin, Chief Operating Officer, Schweiger Dermatology
Automatically collect feedback in real time with surveys that customers love. Get feedback via email, SMS, or web for industry-leading response rates. Track any customer experience metric including NPS, 5-Star or CSAT.
Publish feedback to the right screen for every roll:
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Create rule-based automations that send review or referral requests when someone's delighted, or trigger the next best action when they're not. Send emails or push notifications to alert the right person to take action, so no customer is ever left hanging.
Stop hunting for wisdom in endless analysis. Surface the key insights you need to make evidence-based decisions and take action. Quickly see customer experience trends broken down by location, branch, or individual.
