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CUSTOMER FEEDBACK

Measure and act on Net Promoter Score

Collecting feedback is easy. The magic happens when you use customer feedback to make meaningful, measurable changes.

AskNicely empowers your team to take action and transform your customer experience with real-time feedback, based on the NPS® framework.

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AskNicely TV Dashboard
Thousands of high growth companies use AskNicely to power their Customer Experience ⟶
CUSTOMER FEEDBACK

Action over analysis

Collecting feedback is easy. The magic happens when you use customer feedback to make meaningful, measurable changes.

AskNicely empowers your team to take action and transform your customer experience with real-time feedback, based on the NPS® framework.

AskNicely TV Dashboard
Thousands of high growth companies use AskNicely to power their Customer Experience ⟶

The nicest way to get feedback

Understand your customer experience by collecting real-time ratings and real-life comments. Our great survey experience delivers great response rates—usually 25-30%. Measure what matters to you, including NPS, CSAT, or CES.

Start a conversation—not an interrogation

  • Gain rich insights by asking at the right moments along their customer journey
  • Connect with your customers via email, SMS/text, or web surveys.
  • Start the conversation with one simple question
  • Dig deeper with customized, conversational follow-up questions
  • Personalize with your customer's name and your brand colors, logo, and trusted domain (optional)

Engage every employee with relevant feedback on the right screen

Employees pay attention to personally relevant feedback from their customers, delivered right to the device they're already using. Display real-time feedback on AskNicely TV monitors, mobile apps, and reporting-ready dashboards.

Empower immediate action

Make it simple for your team to take the right next step for every customer, every time.
Something wrong? Send a mobile push notification to the right employee to fix the problem. Everything awesome? Ask for a referral or review, automatically.

Collect Feedback

Simple one-touch surveys delivered via mobile friendly email or within your website, product or app. Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes.

Email

Easy to set up, mobile friendly email with your brand colours and logo. High deliverability, standards compliant email servers mean you have the option of sending from your own domain, not a generic third party.

  • High response rate and non-intrusive
  • Email templates include your brand colors and logo
  • Option to send from your own email domain

SMS

A short text message with link to open survey in any smartphone browser. An extra delivery charge applies for SMS which varies depending on volume and region(s). Multiple message and survey templates are also supported by SMS.

  • Ideal where email details aren’t available
  • Opens survey with mobile friendly link
  • Additional delivery charges vary by region and volume

In-App

Easily pop-up an NPS survey at the bottom of your mobile app, web app or website. A short, secure piece of embed code gives you the instant ability to survey customers right when they’re engaging with your brand.

  • Ideal for online stores and apps - reach customers at the exact right point in time
  • Easy and secure javascript embed code
  • Mobile friendly pop-up customised to your brand colors
Survey Branching Logic

Ask follow-on questions based on NPS score.

Multi-Language, Multi-Brand

Send surveys for different brands, in multiple languages.

Triggered Delivery

Set AskNicely to automatically survey customers after specific events. Fatigue Protection prevents over-surveying.

Fully Configurable

Easily create surveys with your wording, your logos and your colors.

One Click Integration

Connect AskNicely with your CRM or HelpDesk software without any coding.

Fast Survey

Simply upload a list of email addresses directly into AskNicely for quickest results.

Your Domain

Email surveys from your chosen domain and email address.

Regular Sampling

Set AskNicely to automatically survey a sample of the customers in your CRM every month.

Engage the Business

Share real time insights with everyone from the front line to the CEO. Track NPS by product, channel, rep, anything. Drill down into themes with text analytics.

Live Reports

Access up to minute NPS results with online dashboards, instant alerts and weekly email reports.

Time-Based Charting

Track NPS over time to see the impact of specific marketing and other activities on customer intent.

Text Analytics

Intelligently analyze and summarize text comments into Theme Buckets to identify common factors amongst promoters or detractors.

Real-Time Leaderboards

Rank your best segments, channels, products and agents to instantly see which business areas are creating promoters and which are creating detractors.

Publish To Dashboards

Automatically post scores to dashboards within Salesforce or other CRMs, as well as to KPI dashboards like Klipfolio or Geckoboard.

Lifetime Data Archive

Securely store all collected feedback in AskNicely for as long as you want.

Advanced Filtering

Segment NPS results by any field in your CRM or HelpDesk software that is associated with the customer record. Anything!

Take Action. Anywhere.

A powerful way to embed real time customer feedback in your daily routine.

Close the Loop

Empower your team to take immediate action to drive retention, upgrades, reviews and referrals. Build automated workflows in AskNicely or your CRM.

Immediate Action

Respond to customer feedback directly, either from inside AskNicely, or from your own CRM or HelpDesk software. Route escalations automatically via email or Slack.

Social Influence

See which social networks your customers use and their follower counts.

Ratings Request

Automatically request reviews on Google Reviews (or Yelp, TrustPilot and more) from your promoters.

One-Click Testimonials

One click workflow to request permission and publish positive comments to your website. See it in action!

Automated Responses

Create rules either in your CRM in or in AskNicely to deal with responses to feedback categories automatically and at scale.

Target automated marketing based on NPS score

With integrations to a range of popular automation platforms, easily use NPS score to trigger campaigns that specifically target happy or dissatisfied customers.

Workflows

Trigger the next best action when a customer responds to a survey.

AskNicely’s workflow system helps you easily automate processes after receiving a response. Use it to help you get more reviews, automatically follow up low scoring customers or send a particular set of responses into Slack / Zendesk.

We wrote the book on NPS

All of the research out of the AskNicely lab about measuring and improving Net Promoter Score in one definitive e-book.

Let's make every customer
experience awesome.

Motivate and empower your front-line teams
with real-time customer feedback
book a demo