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More insights, more action, more 5-star reviews

The nicest way to collect and act on customer feedback in real-time. Understand where you're meeting your service standard, where you're not and what to do about it. Capture more positive reviews, and make things right in the moment to stop the bad ones.

We chose AskNicely versus something more traditional in healthcare. It helps spot trends that may seem like one-off incidents or track positive trends

Julie Gessin, Chief Operating Officer, Schweiger Dermatology

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customer survey experience on mobile NPS software asknicely

Start conversations, not interrogations

Automatically collect feedback in real time with surveys that customers love. Get feedback via email, SMS, or web for industry-leading response rates. Track any customer experience metric including NPS, 5-Star or CSAT.

Feedback where everyone can see it

Publish feedback to the right screen for every roll:

  • Mobile  
  • Web
  • A TV up in the office
  • Integrations with 50+ CRM platforms, including Slack, and Salesforce
  • Productivity and presentation platforms including Powerpoint
The best customer feedback software

Supercharge your review pipeline, and turn detractors into fans

Create rule-based automations that send review or referral requests when someone's delighted, or trigger the next best action when they're not. Send emails or push notifications to alert the right person to take action, so no customer is ever left hanging.

Actionable insights you don't have to dig for

Stop hunting for wisdom in endless analysis. Surface the key insights you need to make evidence-based decisions and take action. Quickly see customer experience trends broken down by location, branch, or individual.

customer feedback survey on any device flexible feedback email, SMS or web

Why AskNicely?

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Easy to implement and easy to use
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Loved by your frontline staff
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Real business results in 90 days

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