Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Making waves: Elevating customer experience for pool & hot tub service companies

Improve customer experience for pool and hot tub service companies with AI-driven insights, NPS feedback, and multi-location CX best practices.

Best patient engagement software: Top platforms in 2026

Discover the best patient engagement software platforms to automate workflows, boost patient satisfaction, and streamline healthcare communication.

2026 state of customer experience in automotive services

See how automotive service leaders turn customer feedback into trust, loyalty, and growth. Learn CX strategies, fast follow-up tactics, and ways to empower teams while improving online reputation.

Customer satisfaction survey software: Top tools & benefits

Discover the best customer satisfaction survey software to collect feedback, boost retention, and improve CX.

The 2026 CX Playbook: Trends, tools, and tactics every service brand needs to know

Discover the key CX trends, tools, and frontline tactics service brands need in 2026. Learn how AI, real-time feedback, and employee experience drive loyalty.

2026 state of customer experience in software & SaaS

Discover how leading SaaS companies use real-time customer feedback to improve products, empower teams, and drive retention in 2026.

Reputation management software: Top tools & benefits for businesses

Discover the best reputation management software for businesses. Compare features, pricing, and benefits to boost your online reputation and customer trust.

2026 state of customer experience in financial services

Discover how banks, insurers, and fintechs collect feedback, measure CX, and turn insights into action. Insights from 100+ leaders and a Lendmark case study.

Medallia alternatives: Platforms for better customer experience

Discover the best Medallia alternatives for customer feedback, analytics, and CX. Compare features, pricing, and use cases to find your ideal solution.

What great CX leaders do differently

Great CX leaders focus on people, daily feedback, empowerment, and proactive action. Learn how they blend strategy, empathy & smart tools like AskNicely.

2026 state of customer experience in fitness, health & wellness

Discover how gyms, wellness brands, and health centres are listening to members, turning feedback into action, and delivering transformative experiences that drive loyalty, retention, and growth.

The link between employee well-being and patient satisfaction

Discover how employee wellbeing directly impacts patient satisfaction and how feedback-driven cultures improve care, retention, and growth in healthcare.

Qualtrics alternatives for customer experience management

Explore top Qualtrics alternatives for customer experience management. Discover user-friendly platforms to collect feedback, boost retention, and empower your teams.

2026 state of customer experience in healthcare

Explore the 2026 state of healthcare customer experience and how providers can use patient feedback to improve satisfaction, loyalty, and outcomes.

Top 4 Podium alternatives in 2026

Compare the top Podium alternatives for 2026 — AskNicely, Intercom, SOCi, and Reputation — to find the right platform for your business.

2026 state of customer experience in home services

Discover key insights from 3,000+ leaders on how home services brands can elevate CX through faster feedback, empowered teams, and real-time systems.

Patient journey mapping: Steps, examples and best practices

Explore patient journey mapping stages, templates, and strategies to turn insights into measurable improvements in healthcare.

NPS in healthcare: How to measure and improve

Learn how to measure NPS in healthcare, interpret benchmarks, and take action on feedback to boost satisfaction and referrals.

Customer survey tools for Salesforce: Top platforms & features

Discover the best customer survey tools for Salesforce. Compare features, integrations, and pricing to find a solution to boost customer satisfaction.

What to consider before asking for reviews

Learn about the key legal factors to keep in mind before asking for customer reviews for your business.

Holiday CX Magic: Turning customer feedback into motivation, recognition & action

Discover how real-time customer feedback boosts frontline motivation during the holiday rush. Practical tips to turn praise into recognition, energy, and action.

Using AI to analyze (and act) on customer feedback at scale

AI transforms customer feedback into real-time, actionable insights. Learn how businesses use AI to analyse sentiment, improve CX, and empower frontline teams.

Top 4 Birdeye Alternatives in 2026

Discover the best Birdeye alternatives for 2026. See how AskNicely, Intercom, Reputation, and Podium stack up to boost reviews and customer experience.

AskNicely hot takes: Responding to passives is just as important as detractors

Our CSM explains why responding to your passive customers is just as important as responding to your detractors.

Turning feedback into action: How top clinics close the loop with patients

Discover how leading clinics turn patient feedback into real action, improve experiences, and build loyalty through real-time insights and team empowerment.

Reducing service complaints through real-time feedback and follow-up

Learn how real-time feedback and fast follow-up can reduce service complaints, empower frontline teams, and turn customer issues into loyalty and growth.

AskNicely hot takes: Don't be afraid of negative feedback

AskNicely Customer Success Manager, Breanne Singley, shares her hot take: negative feedback can actually be good.

Frontline teams don’t have access to enough actionable feedback

Most businesses collect plenty of feedback, but frontline teams rarely see it in time to act. Here’s why actionable feedback is the real game changer.

How to get more patient reviews: 10+ easy wins

Explore how to get more patient reviews with best practices, automation, and tools that help healthcare providers earn trust and grow.

How to act on customer satisfaction results

Turn customer satisfaction results into real business growth. Learn how to analyze feedback, empower teams, and implement strategies to boost loyalty.

10 best enterprise feedback management tools (Updated 2026)

Looking for an enterprise feedback management (EFM) tool to help you improve customer retention and drive revenue? Check out this comprehensive buyer’s guide

10 best customer feedback tools (Updated 2026)

Want to gather more customer feedback and drive continuous improvement? These tools can help. Find the perfect solution to elevate your customer experience.

Reputation management strategy: A step-by-step guide

Explore actionable tips and essential tools to craft a strong reputation management strategy for businesses of all sizes and industries

How to get more Google reviews: 16 actionable tips

Increase revenue with more Google reviews. Discover 16 proven tips and tools to enhance visibility, trust, and customer engagement.

Customer satisfaction research: Your handbook for success

Simplify customer satisfaction research with expert tips, proven methods, and tools to enhance CX, loyalty, and retention.

Customer feedback reports: Key components & examples

Discover everything you need to create effective customer feedback reports that drive results. Examples and practical tips included.

The Frontline Employee Toolkit - What The Frontline Need to Succeed

80% of the global workforce are considered frontline workers. These frontline employees are often the first, last and or only, face-to-face interaction a customer has with a business.So, they’re a pretty big deal. 

Why Frontline Employee Experience is the Key to Growth

When you think about strategies for business growth, it’s likely your first point of call will be your sales team or your marketing team, and you wouldn’t be alone. While these teams offer immense value to the growth of your business, there is another team that is arguably more impactful, yet is so often overlooked: your frontline.

How to Deliver Beautiful Customer Experiences: Advice From the CEO of Caci Clinic.

If you’re in New Zealand and you’re looking for a bit of pampering or a special beauty treatment, it’s likely you’ll head straight to Caci Clinic. Known for its world class service and beautiful customer experiences, the Caci Clinic is one of New Zealand’s most successful and widely recognised skincare and beauty brands. 
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Resource library

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Customer Success
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Design
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UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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PM mental models

Mental models are simple expressions of complex processes or relationships.
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What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.