Your Freshdesk observer rules can be used to automatically gauge post-ticket customer sentiment in real time. Combine NPS data with other data points from Freshdesk to immediately address unhappy customers or to nurture satisfied customers into becoming valuable repeat business or referrals.
With AskNicely and Freshdesk, account managers can see NPS feedback from customers in AskNicely, and close the loop on at-risk customers. Use AskNicely workflows to act on dissatisfied accounts, and drive prompt follow-up.
AskNicely can pull in custom field data from Freshdesk, which means any of the dashboards in AskNicely can be filtered by the data points that matter to your business. You can filter NPS results by region, agent, product… in fact, by any field in your Freshdesk contact record. With mobile and desktop dashboards for everyone from CX managers to CEOs, and digital leaderboard displays for front-line teams, AskNicely with Freshdesk puts customer happiness front and center.
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