It’s super simple to set AskNicely to autonomously survey a sample of your customers daily from a list in HubSpot, or to automatically trigger sending a survey when key customer events occur in HubSpot. AskNicely’s contact rules protect from survey fatigue.
Because AskNicely puts survey results directly into HubSpot tied to contacts, your native HubSpot lists and reports can be used to track Net Promoter Score in real-time. Combine NPS data and other data points in HubSpot to create targeted lists of contacts. Trigger workflows in HubSpot to address unhappy customers or to nurture satisfied customers into becoming valuable repeat business or referrals.
With AskNicely for HubSpot, account managers can see NPS feedback from decision makers and influencers in their accounts, and close the loop on at risk customers. Use your existing HubSpot CRM and workflows to act on dissatisfied accounts and drive prompt follow-up. Because with AskNicely, all your contacts in HubSpot will also have sentiment attached to their record, it’s easy to set up automations to deal with promoters or detractors differentially at scale, even including what marketing content they receive.
AskNicely pulls in custom field data from HubSpot which means any of the leader boards in AskNicely can be filtered by the data points that matter to your business. You can filter NPS results by region, agent, product… in fact by any field you have in your HubSpot contact record. From mobile and desktop dashboards for line managers to CEOs, through to leader boards on digital signage for front line teams, AskNicely with HubSpot puts customer happiness front and center.
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Full details and installation instructions to get up and running in minutes in our help portal:
Setting up your HubSpot integration for AskNicely