Intercom NPS® Integration

To automate NPS tracking, get more reviews and referrals, identify churn triggers and keep happy customers.

Trigger NPS surveys and see results directly inside Intercom.

Customer sentiment automagically!

It’s super simple to set AskNicely to autonomously survey a sample of your customers daily from a specific segment in Intercom. Use this to automatically trigger sending a survey when key customer events are logged in Intercom like a new customer signing up or upgrading to a new plan. AskNicely’s contact let you set a delay before sending and ensure you don’t send surveys too frequently to any one customer.

NPS linked to contact records

Because AskNicely puts survey results directly into Intercom tied to contacts, you can use Intercom segments to track Net Promoter Score in real-time. Trigger auto messages in Intercom to address unhappy customers or to nurture satisfied customers into becoming valuable repeat business or referrals.

Respond to feedback individually, or at scale

With AskNicely for Intercom, customer service staff can see NPS feedback from decision makers and influencers as it comes in, and close the loop on at risk customers. Use Intercom to act on dissatisfied people/companies and drive prompt follow-up. Because with AskNicely, all your contacts in Intercom will also have sentiment attached to their record, it’s easy to set up auto messages to deal with promoters or detractors quickly and at scale.

Intelligent analysis

Contact and company data is pulled directly from Intercom into AskNicely so you can easily filter NPS results by region, agent, product… in fact by any contact field you have in Intercom. From mobile and desktop dashboards for line managers to CEOs, through to Leaderboards on digital signage for front line teams, AskNicely with Intercom puts customer happiness front and center.

It’s super simple to automatically gather NPS scores and feedback from your customers seamlessly within Intercom Messenger using AskNicely.

Trigger feedback surveys in Intercom to instantly understand the needs of unhappy customers or to nurture satisfied customers into advocates, generating repeat business or referrals. Respond to feedback easily inside Messenger.

Help and Support:

We're on hand to help with your integration with technical assistance and best practice guidance.
Use the chat widget in the bottom right corner on our website or in AskNicely, drop us an email at

More info:

Full details and installation instructions to get up and running in minutes in our help portal:
Setting up your Intercom integration for AskNicely


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