As we stand on the cusp of a new year, it's only natural to take a step back and ponder the significant milestones, challenges, and triumphs that defined the past 365 days.
In a moment of reflection of the year that was 2023, we’ve pulled together the AskNicely community’s top four reads. From retaining customers for life, to practical ways to improve your NPS score, we hope you enjoy and most importantly, learn something new to take into the new year!
In this blog, we delve into the often overlooked but crucial aspect of customer feedback – what to do with it once you have it. The blog guides you through four critical steps that service brands must take in order to squeeze all the sweet nectar from their feedback.
Embarking on the journey of collecting customer feedback through Net Promoter Score (NPS) is a commendable step toward customer experience success, but maintaining a consistently strong NPS score across multiple branches can be a daunting challenge. In this blog, we address this common struggle by presenting eight proven strategies to not only improve your NPS score but also to ensure its consistency. It’s a short, practical guide including tips that you can start today.
Ahh the art of customer feedback. Like playing Jenga or performing a magic trick, there’s a fine art to collecting feedback in a way that actually improves your customer experience. You may have crafted an excellent survey, but if you're met with radio silence at the other end, it’s not much use. If you want customers to provide valuable feedback, you must make them genuinely want to do so – and there’s a few things you need to do in order to make that happen.
The AskNicely team celebrated World CX Day in October by sharing three captivating tales of extraordinary customer experiences. From Yesi’s windshield emergency to Bryce’s magical tour experience in Tenerife, the blog serves as a tribute to the organizations and frontline heroes who create magical moments for customers on the daily.
There you have it, the AskNicely community’s top four reads of 2023! Want to start 2024 off with your best foot forward? Check out our tips for getting ahead in the CX game here.
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