Why you should join us at the Global Frontline Experience Summit in February

February 16th 2022 is a very important date for two reasons. One: it’s National Tim Tam Day, which is a staple cookie in the AskNicely New Zealand office. Two: the Global Frontline Experience Summit officially kicks off! As much as we’d like to talk about the glorious construction of Tim Tams, today we’re going to dive into what exactly the Global Frontline Experience Summit is, to help you determine if it’s where you want to be.

What is the Global Frontline Experience Summit?

The Global Frontline Experience Summit, brought to you by AskNicely,  is an immersive, free online event designed to help service businesses learn how to win on customer experience. 

You may be thinking, why is it called the Global Frontline Experience Summit, not the Global Customer Experience Summit? 

Well, we know that the current CX model doesn’t work for service businesses. Most service businesses make the mistake of trying to improve customer experience, without first addressing frontline employee experience. Across the board, we’re not doing enough to empower the very people responsible for serving the customer. 

At the Global Frontline Experience Summit, you’ll learn what’s broken and how to fix it. 

Here are just some of the incredible leaders you’ll learn from: 

• Charles Ryan Minton - Hotelier, Fort Lauderdale Marriott Hotels
• Christine McHugh - Ex. VP of Customer Service and Operations Services Starbucks
• Jerry Campbell - Director, Customer Workflows-Leading Practices
• Dan Cockerell - Ex. VP of the Magic Kingdom, Disney, Executive Coach
  

Check out the full list of 2022 speakers here. 

How is the event structured? 

The day is jam packed with presentations from some of the most customer obsessed brands. You’ll get to hear about their stories, playbooks, mistakes, advice and everything in between when it comes to differentiating through customer experience.

The event is completely online, and you can tune in from anywhere in the world. You can join for just one session, or all of them — as long as you register you’ll have access to all the recordings except the guest speaker keynotes.

Is the event right for me?

If you can tick just one of the boxes below, the Global Frontline Experience Summit is for you…

✅ You want to build your knowledge base around customer experience

✅ You want to learn from leading customer experience experts 

✅ You want to find a community of like minded people

✅ You believe in the value of frontline work 

This event is all about building your knowledge base, inspiring you to do things differently, and finding a community of like minded people who believe in the frontline. If you’re interested in those things, this event is for you! 

You could be a customer experience manager, a CEO, a frontline leader or someone aspiring to work in the customer experience space. Whoever you are, you’re welcome. 

SAVE THE DATE!

16 Feb (UTC)  | Feb 17 (UTC +12). Grab yourself a Tim Tam, a cup of coffee and enjoy the only customer experience event designed for service businesses. Register you and your team for free here.