Lendmark Financial - Building a Team Obsessed with Customer Experience

Patient Experience Trends in Specialist Healthcare to Watch for 2023 & Beyond

While the saying “the customer is always right” doesn’t directly translate to the context of patient experience (taking medical advice from a patient could end badly), specialist healthcare providers like physios, dermatologists and dentists do need to rethink the way they approach the patient experience if they want to stay ahead of their competition.

As a result of coaching with AskNicely 80% of locations saw an increase in their NPS, with an average increase of 15 points!

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Lendmark Financial - Building a Team Obsessed with Customer Experience

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