The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®

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The Book of NPS

The Next NPS Evolution is Here

NPS is trending towards a new reality — one that lets you listen and engage with your customers in a way that transforms how you make critical business decisions.

NPS has the power to change how you sell, market and develop your product. As a result, you get to do great things like boost customer retention, dramatically reduce churn and see big revenue growth.

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