in customer referrals
in 12 months
The nicest way to collect and act on customer feedback in real-time. Understand where you're meeting your service standard, where you're not and what to do about it. Capture more positive reviews, and make things right in the moment to stop the bad ones.
For every team member to nail every customer encounter, they need to know three things: what to work on, what they're doing well, and why it matters. Engage your frontline with coaching and recognition, personalized for them every day, fueled by feedback from their customers.
Become the world's best manager. Quickly see who needs support, who needs recognition, and what customers need attention at the start of every day. Understand what separates your best performers from the rest, and help everyone reach that gold standard.