NPS® CALCULATOR
Quickly calculate your Net Promoter Score with our super simple NPS calculator
We've made it easy to get your Net Promoter Score. To start, you will need the total responses for each NPS score, or
you can just tell us the total promoters, passives and detractors.
What does your NPS mean?
It is a measurement of customer loyalty, loyal customers spend more, say great things about your brand and stay longer.
step 1
Count
For each score, enter the total number of responses.
Score
# Responses
0
1
2
3
4
5
6
7
8
9
10
step 2
Group
Sum the responses for promoter, passive and detractor groups.
0%
0%
0%
step 3
Calculate
NPS is the percentage of promoters less percentage of detractors.
NPS FORMULA
Need to manually calculate NPS
Remember promoters are scores 9-10 and detractors are scores 0-6
Number of promoters − Number of detractors
Total number of responses
×
100
-
NPS Tools & Generators
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
