AskNicely vs. Qualtrics

AskNicely is the preferred solution over Qualtrics due to our:

• Focus on customer experience, rather than a larger feature set that includes employee experience and research.
• Built-in feedback management features to respond to any customer directly in the platform and provide a better experience.
• Ease of use, implementation, and management.
• Better customer service, including an assigned customer success representative.
• Unlimited user accounts, so your ability to measure every customer experience and share that knowledge with all members of your team — from executives to the front line — is never capped.
• Ability to automatically identify and assign important customer feedback from any source.

While many customer experience management (CXM) platforms emphasize reputation management, loyalty programs, and generalized market insight, AskNicely's unique approach recognizes that sustainable growth for service businesses requires addressing the underlying operational inefficiencies that constrain earned growth. These include:

AskNicely supports proactive problem resolution.
Service quality can suffer due to variations in employee skills and attitudes. AskNicely provides tools to proactively identify and resolve customer issues, preventing escalations and negative impacts to the overall service experience, as well as poor experiences making their way into public reviews or forums.

AskNicely supports employee motivation and activation.
In services businesses, the frontline team is everything. AskNicely provides ongoing employee performance management and gamified motivational tools to support consistent, high-quality service delivery. By providing specific data-driven insights into location- and employee-level performance alongside full-team visibility and gamification, managers can coach more effectively and employees are more motivated to deliver exceptional customer experiences.

Even a strong customer strategy is handicapped by unresolved operational challenges. AskNicely helps service businesses align and empower teams with real-time customer feedback to unlock sustained, profitable growth.

There are several key ways in which Customer Experience Management (CXM) software helps services businesses:

• Driving earned revenue growth: By improving reputation, service quality, and customer satisfaction, CXM software can generate positive word-of-mouth, increase referrals, and enable upselling and cross-selling, ultimately driving revenue growth.
• Enhancing customer satisfaction and loyalty: CXM software lets service businesses better understand customer preferences, provide tailored services, and foster customer loyalty through programs and incentives.
• Improving consistency of service quality: Since service quality often relies on human performance, CXM software helps service businesses provide more consistent service through employee training, performance management, and customer feedback collection tools.
• Reputation management: Word-of-mouth plays a huge role in the success of service businesses. CXM software can help you actively manage your online reputation, respond to reviews, and proactively address reputational issues before they hit public forums.
• Improving operational efficiency: CXM software helps streamline processes, optimize resource allocation, and proactively resolve customer issues, leading to greater operational efficiency and cost savings.

AskNicely TV is a made-for-TV display that updates in real time so you can foster a feedback-driven culture. Display relevant data for any team or location from the break room or common area to put everyone in a customer-first mindset.

AskNicely’s pricing plans start at $449/month. Visit our pricing page for more information.