AskNicely: Customer Experience Software

Collect

Capture customer feedback with engaging, conversational surveys. Simplify feedback response with automated workflows and case management. Build trust outside and efficiency inside.
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Respond

Empower your team to take quick, meaningful action. AskNicely’s automated workflows automatically analyze and prioritize feedback, then assign it to the right team at scale.
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Assess

Easily run NPS and CSAT measurement programs that keep your whole team in the loop. The strongest path to retention, growth, and revenue is one built on your customers’ needs!
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Transform

Make rewarding your team core to your CX process. We create transparent, actionable feedback loops that motivate, highlight coaching opportunities, and drive sustainable growth.
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Grow

Uncover powerful customer-generated content by making the review request and approval process a snap. We help get your strongest champions to share, you supercharge growth.
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Grow >

Uncover powerful customer-generated content by making the review request and approval process a snap. We help get your strongest champions to share, you supercharge growth.
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Transform >

Make rewarding your team core to your CX process. We create transparent, actionable feedback loops that motivate, highlight coaching opportunities, and drive sustainable growth.
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Respond >

Empower your team to take quick, meaningful action. AskNicely’s automated workflows automatically analyze and prioritize feedback, then assign it to the right team at scale.
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Measure >

Easily run NPS and CSAT measurement programs that keep your whole team in the loop. The strongest path to retention, growth, and revenue is one built on your customers’ needs!
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Get started

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Case Studies

Here's what happens when you AskNicely

We love helping our customers build better experiences for their customers.

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Banking

Layers

How First Commonwealth ncreased NPS to +70 in under 5 months.

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Banking

First Commonwealth

“AskNicely has helped us understand members' perspective of their experience. We can now coach and develop our teams to excel at service delivery, based on what actually matters to our members.”

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Drew Cano

11 Jan 2022

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5 min read

Medical

Schweiger Dermatology

“We chose AskNicely versus something more traditional in healthcare. It helps spot trends that may seem like one-off incidents or track positive trends”

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Phoenix Baker

11 Jan 2022

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5 min read

Pest Control

Aptive

“We have already seen a dramatic rise in our lowest performers toward our best performers leading to a 28 point NPS increase. The rework cost we are saving alone pays for the tool and we have a lot more we can do now that we have AskNicely.”

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Olivia Rhye

11 Jan 2022

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5 min read

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Features

The real secret to CX excellence is frontline activation

Make recognizing and rewarding frontline teams core to your CX process. Reach customer experience targets with transparent and actionable feedback loops that increase employee motivation, highlight coaching opportunities, and drive sustainable growth.

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Change management across locations

Skip one-size-fits-all policies - they never stick. AskNicely automatically analyzes customer feedback by team and location to recommend specific actions to improve customer experience.

Retain and inspire your team

Encourage a supportive work environment by connecting the work your teams do with the customers they benefit to improve employee retention and motivation.

Easily identify CX training needs

It’s difficult to identify areas for customer service development without specific insights. Make your coaching and training programs more meaningful with comprehensive data.

Let customers empower your frontline

Busy managers don’t always have time to motivate every team member 1:1. Why not let customers help? Surface responses directly to staff and allow leaders to comment to create a meaningful feedback loop.

Features

Report cards

Clearly define success and progress. Give team members and managers get a simple view of where they’re winning, where they can improve, and how they’re tracking towards goals.

Celebrate success with built-in spaces to add personalized praise

Surface results to managers to encourage productive coaching

Improve NPS and CSAT scores by employee, team, and location

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Features

Personalized employee dashboards and digests

Keep CX top of mind for everyone with personalized weekly email updates that summarize key feedback. Can’t wait for the results? Pull up your report anytime on web or mobile.

Set it and forget it - digests update and send automatically

Provide customized insights directly related to individual performance

Highlight what’s going well and areas for focus

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Features

Shout outs and recognition

Catch your people doing things right in real time with recognition for achieving customer experience goals. Celebrate good times, come on!

Reward your team for delivering awesome customer experiences

Show frontline staff that their managers and company leaders care

Connect CX directly to employee success everyday

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Features

Coaching playbooks

Customer feedback is aggregated by topic into coaching playbooks. When frontline staff receives negative feedback in that area, they will automatically receive targeted coaching.

Promote continuous service excellence with microlearning moments

Focus on business-critical scorecard topics

Improve NPS and CSAT scores in areas that matter most

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Features

AskNicely app

Customer interactions happen everywhere, so your team should be able to access CX data from anywhere. All scores and feedback are accessible from the free AskNicely app.

Engage with customers the moment feedback arrives from any mobile device

Customizable views for frontline employees and managers

Centralize all CX-related data, goals, and feedback

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Features

AskNicely TV

Put your CX performance on the big screen. Foster a proactive, feedback-driven culture with a made-for-TV display that updates in real time. Ideal for break rooms and common areas!

Select relevant data to display and filter scores by team or location

New feedback and data appear in real time

Build a culture of CX excellence and drive higher customer satisfaction

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Features

Integrations

No need to worry - AskNicely fits right in with your current workflow and tech stack. We’re in the business of creating better customer experiences, after all!

Enable personalized follow-ups in workflows by connecting with your CRM

On which integrations are relevant and why...

And this is probably the link to the integrations page...

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Features

Conversational style surveys

Providing feedback shouldn’t be a chore for your customers. Beautiful surveys that engage customers through a conversational and personalized approach that is designed to reduce survey fatigue and increase the quality of insights gathered.

Filter, export, and drilldown on the data quickly

Save, schedule, and automate reports to your inbox

Connect the tools you already use with 100+ integrations

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Features

Multi-channel feedback collection

Collect feedback from customers using email, SMS, or embedding surveys on your website, mobile app or in-store kiosk.

Filter, export, and drilldown on the data quickly

Save, schedule, and automate reports to your inbox

Connect the tools you already use with 100+ integrations

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Features

Survey builder

We make it simple and fast to create best in class NPS, CSAT and 5 star surveys, without needing to be an expert. Select from a range of question types or choose from our expert-written survey templates that you can easily customize.

Filter, export, and drilldown on the data quickly

Save, schedule, and automate reports to your inbox

Connect the tools you already use with 100+ integrations

Get started

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Don’t just take our word for it

Hear from some of our amazing customers who are building faster.

“AskNicely TV has completely changed the speed with which we can react to feedback for our office. It's like having a real time view; in many cases, using it in our office creates eye opening experiences because our staff can see and understand the sentiment of our patients, which allows us to learn and serve them to their satisfaction each time they visit.”

Kelly DiNardo

Office Manager, North American Dental Group

"AskNicely changed our coaching conversations. We now have regular examples of excellent customer service to coach from, and our team leads actually compete to get to the top of the AskNicely leaderboard”

Wayne Pointon

Global General Manager, Service Delivery, DebitSuccess

“My frontline staff have a vested interest in AskNicely Surveys and take it personally if our score is not a 10. It has changed the attitude of the Frontline Staff to be more positive. I have a new Advisor and she has taken to the app straight away and checks it daily, sometimes more than once a day.”

Tony Latham

Service Manager, Honda New Zealand

“The chance to really hear what the clients are thinking and feeling good or bad has had a major impact on how the business is operating since starting our surveys. The staff morale has increased by such a huge percent being able to hear what clients think of us. The client referrals have increased as well since starting AskNicely.”

Jessica Gechas

Hospital/Practice Manager, Midwest Veterinary Partners

Our customers

Support

Frequently asked questions

Everything you need to know about the product and billing.

What is frontline activation?

Frontline activation happens when organizations use customer feedback to inspire service workers towards excellence. This enhances operational efficiency, boosts customer satisfaction, and improves NPS and CSAT scores by transforming the way frontline employees engage with their roles.

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Why should I reward frontline employees for positive customer feedback?

Roughly two thirds of the customer experience is directly impacted by the frontline. That’s a huge chunk of your business! Ensuring that your frontline staff is directly motivated to make every customer interaction great can have a massive impact on your CX and your bottom line.

Businesses with employee recognition programs see:

‍Reduced employee turnover - 63% of survey respondents who were “always” or “usually” recognized were “very unlikely” to hunt for a new job in the next 3-6 months.

‍Higher employee satisfaction - 40% of employed americans would put more energy into their work if they were recognized more often.

‍More efficient employees - Survey respondents from organizations with employee satisfaction programs saw a 64% increase in employee efficiency.

‍Higher customer satisfaction - Businesses with frontline satisfaction programs saw a 73% increase in customer satisfaction.

‍Revenue improvement - Businesses with frontline satisfaction programs saw a 25% increase in revenue improvement.

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