Biteable’s Evolution to a Customer-Centric Product Roadmap
As a product team, you require a deep understanding of your customers’ complex problems. Without it,...
AskNicely NPS for Marketing Cloud
Marketing and Customer Success: Do you know how to activate your Wonder Twin powers? Wait, who or w...
CX Obsession Summer Edition: Join us in Portland on August 1st
Portland, we heard you loud and clear. After a successful inaugural CX Obsession (with an event NPS ...
AskNicely NPS for Intercom Messenger
Brands that are serious about improving customer experience are those that put engagement and feedba...
Ruby Receptionists: Putting Their Customers First (by Actually Putting Them Second)
Want to amp up your brand’s customer experience, but aren’t sure where to start? Christina Burns, VP...
Tales from CX Obsession: Green Drop Garage
Back in April, Portland’s customer experience gurus gathered for the first-ever CX Obsession even...
AskNicely named NZ Emerging Company of the Year
Break out the champagne, this calls for a celebration! AskNicely took home the honor of Emerging Com...
Join Us For An Evening of True Stories From Customer-Obsessed Portland
Portland is obsessed with creating amazing experiences. You’ve likely seen it caricatured on TV show...
You Can Now Tag Your Teammates in AskNicely
When it comes to delivering amazing customer experiences, timing is everything. We now live in the a...
How Real-Time Customer Feedback Drives Customer Obsession at Fleetio
How does a SaaS-based fleet software company solve complex customer needs at scale? They rally their...
Ask Abby Nicely #3: How Do You Calculate Your NPS Score?
If you read my last blog post, you’ll know that 2007 was a big year for me — from the infamous solar...
Looking for NPS in all the Wrong Places
Hello! My name is Leah and I recently joined the AskNicely team as VP of Customer Success and Advoca...
New Webinar: Smooth Customer Journeys Deliver Smooth Customer Experiences
In 2018, customer experience is everything. More big brands, more agencies, and more technology comp...
The Customer Obsession Revolution Will Be Televised
In case you missed it, the age of the customer has arrived with no plans of leaving us anytime soon....
We’re a Leader on G2 Crowd (thanks to you)
We don’t like to do it too often, but once in a while, we need to take a step back and acknowledge o...
Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line
So, a few months ago I had a bad day. I entered what was the busiest season of my 30s, and Portland ...
Auror’s Path to 80 NPS (and Why You Should Care)
What do crime fighting, SaaS technology, real-time customer feedback and New Zealand all have in com...
Ask Abby Nicely #2: What’s a Good Net Promoter Score?
Meeting your business’s big-picture NPS goals of going from bad to good (or even world class) takes ...
New Feature Round-Up – November 2017
The AskNicely development team, now numbering a dozen innovative minds, is constantly delivering new...
We Have Your Dreamforce 2017 Party Plan
Parties. Parties everywhere! That is life at Dreamforce 2017. Lists upon lists of "must-attend" Drea...
How to launch NPS nicely
Not all software launches are created equal. On one end of the scale are the simple launches. You kn...
Your Five-Minute NPS Implementation Plan
NPS in 5 minutes? Sounds great! What’s the catch? No catch! Also no free steak knives! Sorry. :\ One...
My Boss Asked me to Find an NPS Tool. Now What? | Ask Abby Nicely
Introducing an all-new weekly series where customer success manager Abby Castro answers your most pr...
Building referral programs in HubSpot
One of the key business values of AskNicely is the ability to identify your happiest customers and t...
Hug Your Haters (Even If They Don’t Hug You Back)
Haters gonna hate. Don’t believe me? Ask Taylor Swift (or Ice T, if campy late-90s gangsta rap is mo...
The not-so-secret to getting reviews and referrals
One of the very first things you learn in Marketing School(tm) is that happy customers are awesome. ...
NPS streaming live to a small screen near you
“The AskNicely app has been one of the most exciting additions to our customer toolkit this year ena...
Fundraising $6.7m for customer happiness
Today, we’re excited to announce a $6.7 million strategic capital raise with the fine folks at Black...
Using NPS to build a better candidate experience
When it comes to recruitment it’s not enough to place the perfect person in the perfect role; obviou...
Surveys Kill Kittens
What is it that holds the internet up? Once you get past Facebook and Twitter and sports results and...
NPS Black Belt Guide – Orange Belt: Picking out the easy targets
Step 4 - We’re sending out some surveys and starting to get some data back - data you can use straig...
WTF is NPS??!! A (very) quick intro.
Struggling to get your head around NPS and how to use it to really grow your business? Have you hear...
NPS Black Belt Guide – Yellow Belt: Plan your attack*
(don’t just leap in) *you should think of NPS as a way to lovingly embrace your customer rather than...
Growth Hacks from the 18th Century
In 18th century Prussia, Frederick the Great faced a tricky dilemma. To combat volatile bread prices...
NPS Black Belt Guide – White Belt: Taking on your boss
(developing executive buy-in) In the last post, we took a look at what NPS is and why you need to pa...
What is NPS and What Does it Mean for Your Business?
Customers who aren’t satisfied leave...And there are only so many customers you can lose before your...
Why NPS is a more important metric than revenue
You have finally got a pitch meeting with investors. They stare over the table at you, and ask “So, ...
Automate NPS Surveys in Hubspot
Because happy customers really are your best marketing tool. Gathering customer feedback in real-tim...
AskNicely and Zapier – because MORE is more when it comes to NPS.
So, you probably know by now that NPS is a great way to measure customer happiness (we do mention it...
Come and meet the AskNicely team at SaaStr!
The team are all setup here at the SaaStr conference here in San Francisco – make sure you stop by a...
What marketers can learn from #fakenews
Bruce Springsteen believes that his whole career has been built on the back of 1000 true fans. 1000 ...
The Fire Rooster
2017 is the Chinese year of the Fire Rooster – heralding lots of changes and challenges. A new Presi...
The 90’s called, and they want their survey back.
This story starts with a whinge – which breaks the first rule of marketing – but people keep asking ...
Turning customer activity into your most powerful marketing tool with Intercom and AskNicely
SaaS business have a golden opportunity they need to take advantage of: It’s easier for them to unde...
Dashboards: Driving Your Business Like a Sports Car, Not a School Bus
Having the right dashboard can revolutionize your business in terms of success and your own enjoymen...
Announcing Klipfolio Integration
How is this for double-cheese pizza - we have teamed up with the guys at Klipfolio! So what the heck...
G2 Crowd names AskNicely as High Performer in Enterprise Feedback Software category
Business software review platform G2 Crowd recently named AskNicely as a "High Performer" in the Ent...
Why You Aren’t Getting Responses With Survey Monkey
Are you sending surveys with Survey Monkey? Getting a single-digit response rate? Don’t worry, it’s...
5-Minute CEO Hack For Creating a Customer-Inspired Culture
How can the CEO of a major organization change the company culture in just five minutes a day? A few...
How Wipster Keeps Customers Happy and Videos Joyful
“Wipster is obsessed with customer happiness” - Kristen Lunman, Chief Operating Officer Wipster is a...
7 Tips for Better SAAS Board Meetings
Here’s part two in our series on how to perform better in the boardroom. We interviewed directors of...
How SafetyCulture Drives Word of Mouth with Net Promoter Score
Every 15 seconds, one worker dies and 160 are injured somewhere in the world. Driven by these horrif...
Instant NPS Tracking and Feedback with Salesforce
Introducing an all-new weekly series where customer success manager Abby Castro answers your most pr...
CEO’s Shouldn’t Fake Heart Attacks
This is the first post from our series, "How to Perform Better in the Boardroom" - advice gathered f...
Creating Workflows with Zapier
At AskNicely, we are super impressed with Zapier. A friend described Zapier as: The glue that holds ...
AskNicely, now in any language.
If you’ve got customers around the world, you can now send AskNicely NPS surveys in their language w...
How To Automate Customer Testimonials
It’s no secret that customer testimonials are an essential and powerful force for building a high co...
The One Number You Need To Know
The world is full of numbers. We are constantly bombarded with numbers in the business world - acqui...
5 Ways NPS Can Boost Your Business w/ Bill Macaitis
Brand advocacy is a powerful term, but most companies haven’t quite grasped what it really means. Bi...
The Art of Customer Service
The one secret to turning your customers into raving fans and stop million dollar mistakes. The worl...
Real time Net Promoter Score with Intercom
Intercom is a fantastic tool for managing customer communications in super clever ways - we love usi...
The Newbie Guide to Net Promoter Score
If you’ve ever been a customer (and you know you have) you’ve probably had an idea or two about how ...
How to get a 50% NPS survey response rate [CHECKLIST]
Here’s a job I hate. Managing customer feedback surveys. Don’t get me wrong - it’s incredibly import...
Baring all – publicly exposing our Net Promoter Score results
It was a curious feeling when my finger hovered over the mouse button to kick off the first Net Prom...
One simple change to quickly improve your Net Promoter Score
So, you’re measuring Net Promoter Score for your business? It’s a very smart decision. You’re rubbin...
Automate Your MailChimp NPS Strategy
Great news for MailChimp users! You can now automate your whole MailChimp NPS Strategy in just two m...
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