The Customer Experience Blog

The Customer Experience Benchmarking Series: Empowering and Rewarding Frontline Employees - What Does Maturity Look Like?

The Power of Employee Satisfaction with Jerry Campbell

Why Frontline Employees Are Heading for the Door, and What You Can Do To Change It

Do One Thing Better - Q&A With Jeremy Hyde

The Customer Experience Benchmarking Series: Personalized Coaching to Increase Training Effectiveness - What Does Maturity Look Like?

Building a Team Obsessed with Customer Experience - Lendmark Financial

The Customer Experience Benchmarking Series: Tracking, Sharing, Acting on Feedback - What Does Maturity Look Like?

Building a Stronger Fitness Brand By Unmuting The Frontline - Q&A with Devin Murphy from Barry’s

What Does Maturity Look Like? Defining and Publishing Your Service Standard

AskNicely Launches Benchmark Program Empowering Service Businesses to Level Up Their Customer Experience

Why Collecting Customer Feedback Isn’t Enough

The Customer Experience Benchmark: How Do You Measure Up?

How Coaching for Small Improvements Yields Big CX Results with Ethan Andelman

Asknicely Wins People’s Choice Stevie® Award In 2022 American Business Awards®

Unlock a Superior Customer Experience with Your Emotional Why with Cheryl Desantis

Connecting the Dots: From Company to CX Metrics with David Kohari

You Can't Have a Growth Story without an Engaged Team with Anna Egan

200 Service Businesses Have Spoken: Here’s The Scoop with Robert Galop

AskNicely Wins Disruptive Technology Award Presented By Technology Association of Oregon

The Road to More Engaged Instructors, and Better Customer Experience

Ish Cheyne: The Power of Your Personal Story

AskNicely Steps on the Accelerator with Sales & Marketing Investments After $32M Series B Round

AskNicely Honored As Bronze Stevie® Award Winner In 2022 American Business Awards®

The Power of Fast Feedback Loops to Drive Customer Satisfaction With Chris Wong

Setting Your Service Standard. A Q&A with Christine McHugh

How to Improve Customer Retention

Using Technology to Improve the Customer Experience

Building Strong & Lasting Customer Relationships with Wendy Miller

Customer Retention Explained

The Psychology of Habit Formation with Roxana-Maria Barbu