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The Customer Experience Blog
CSAT vs NPS - Choosing the right metrics to measure customer experience
AskNicely Team
Jul 9, 2021
Customer Feedback
Customer feedback loop - Why it's important and strategies to close it
AskNicely Team
Jun 29, 2021
Customer Feedback
How to create a Net Promoter Score (NPS) action plan
AskNicely Team
Jun 23, 2021
NPS for Beginners
What are some similarities that brands with high NPS scores have?
AskNicely Team
Jun 15, 2021
NPS Best Practices
How customer satisfaction can impact customer retention
AskNicely Team
Jun 4, 2021
Customer Experience
7 things that make a great customer experience
AskNicely Team
May 26, 2021
Customer Feedback
Why is customer satisfaction so important and how can you improve yours?
AskNicely Team
May 20, 2021
Customer Experience
Finding Your Purpose with Matt Brown
Susanne Axelsson
May 14, 2021
Frontline
4 Practices to Keep Your Frontline Employees Engaged with Laurie Reuttimann
Susanne Axelsson
Apr 22, 2021
Frontline
The Key to Value Creation: Your Frontline Employees With Rory Sutherland
Susanne Axelsson
Apr 19, 2021
Frontline
Guest Post: What customer feedback reveals about memorable frontline experiences from Thematic
Alyona Medelyan PhD
Mar 16, 2021
Frontline
How To Empower Your Frontline Employees With Horst Schulze
Susanne Axelsson
Mar 8, 2021
Frontline
5 reasons why your NPS score could be low
AskNicely Team
Mar 3, 2021
NPS Best Practices
7 NPS survey best practices to improve engagement
AskNicely Team
Mar 3, 2021
NPS Best Practices
5 customer feedback questions you should NOT ask your customers
AskNicely Team
Mar 3, 2021
Customer Feedback
10 things to consider when collecting customer feedback
AskNicely Team
Mar 2, 2021
Customer Feedback
9 ways to run an efficient customer feedback program
AskNicely Team
Mar 1, 2021
Customer Feedback
The Ultimate Guide To Collecting Customer Feedback (With High Response Rates)
AskNicely Team
Dec 30, 2020
Customer Feedback
5 Key Types Of Metrics That Measure Customer Satisfaction
AskNicely Team
Dec 30, 2020
Customer Experience
The Future of Customer Experience Management
AskNicely Team
Oct 7, 2020
Customer Experience
Customer Feedback Survey Emails: How To Increase Open Rates
AskNicely Team
Sep 29, 2020
Customer Feedback
What is Customer Experience Management?
AskNicely Team
Sep 15, 2020
Customer Experience
How To Improve Customer Experience and Boost Your NPS
AskNicely Team
Sep 3, 2020
Customer Experience
Managing Your Customer Experience: Key Methods for Collecting Customer Feedback
AskNicely Team
Aug 10, 2020
Customer Feedback
Benefits Of Effective Customer Feedback Surveys
AskNicely Team
Aug 6, 2020
Customer Feedback
Customer Experience Software: Benefits Beyond Metrics
AskNicely Team
Aug 3, 2020
Customer Experience
What is Customer Experience Software?
AskNicely Team
Aug 1, 2020
Customer Experience
Understanding Net Promoter Score: How Does it Work?
AskNicely Team
Jul 22, 2020
NPS for Beginners
5 Key Benefits of Customer Experience Software
AskNicely Team
Jul 15, 2020
What is Net Promoter Score?
AskNicely Team
Jun 3, 2020
NPS for Beginners
Breaking Down Net Promoter Score Benchmarks by Industry
AskNicely Team
Jun 1, 2020
NPS Benchmarks
How to Choose the Best NPS Software
AskNicely Team
May 29, 2020
NPS Software
What is NPS Software & Why Does It Matter?
AskNicely Team
May 25, 2020
NPS for Beginners
Listening for Smiles from the Frontline at Ruby
Nina Church-Adams
May 14, 2020
Customer Experience
Why Better Software Shut Down Sales to Help Franchises Reopen
Nina Church-Adams
May 1, 2020
Customer Experience
Net Promoter Score Benchmarks: How Do You Compare?
AskNicely Team
May 1, 2020
NPS Benchmarks
Why Airbnb Has Turned Virtual and Zappos Now Supports Anything (Hint: COVID-19)
Nina Church-Adams
Apr 23, 2020
Customer Experience
Culture Shift: How NPS Changed Everything at Ivory Group
Sara Gates
Apr 20, 2020
Customer Story
How to Support People-Powered Businesses During COVID-19
Sara Gates
Mar 24, 2020
Customer Experience
Together is Better: Top Takeaways from the IFA 2020 Convention
Nina Church-Adams
Feb 20, 2020
Events
How The Camp TC Delivers Amazing Customer Experiences With AskNicely
Sara Gates
Jan 30, 2020
Customer Story
How to Calculate Net Promoter Score
Sara Gates
Jan 29, 2020
NPS for Beginners
AskNicely Opens Amsterdam Office To Meet Growing Demand in Europe
Sara Gates
Jan 22, 2020
News
20 Tips for Creating a Customer-Obsessed Culture in 2020
Sara Gates
Dec 19, 2019
Customer Experience
How Vacasa Thinks About Customer Experience: Selling Memories and Saving Vacations
Sara Gates
Oct 31, 2019
CX Obsession
How MINDBODY Collects Customer Feedback to Improve 40 Million Experiences
John Ballinger
May 17, 2019
Customer Story
Tales of Legendary CX: The Snorkel Store
John Ballinger
May 6, 2019
CX Stories
How Paul Sadler Swimland Canada Uses Customer Retention Software to Grow
John Ballinger
Apr 26, 2019
Customer Story
How OnSide Uses Customer Experience to be “Best in Class”
John Ballinger
Apr 17, 2019
Customer Story
Ask Abby Answers NPS Best Practices FAQs
Abby Castro
Apr 5, 2019
NPS Best Practices
The New NPS Best Practices Webinar Recap and Video
John Ballinger
Mar 29, 2019
NPS Best Practices
How to Scale With Customer Feedback
John Ballinger
Mar 20, 2019
Customer Feedback
Ask Abby Nicely: Are You Getting The Most From Your NPS Passives?
Abby Castro
Mar 18, 2019
NPS Best Practices
How Schweiger Dermatology Used Customer Feedback to Increase Online Reviews By 800%
John Ballinger
Feb 26, 2019
Customer Story
Love and Appreciation
Aaron Ward
Feb 14, 2019
News
Microsoft: Humans + AI = Better CX
Jenny Mayo
Feb 13, 2019
CX Obsession
Ask Abby Nicely: How Fast Can I Start Sending NPS Surveys?
Abby Castro
Feb 7, 2019
NPS for Beginners
Westland Distillery: Above and Beyond
Jenny Mayo
Feb 4, 2019
CX Obsession
Pushpay: Putting People Above Everything
Jenny Mayo
Jan 24, 2019
CX Obsession
CX Obsession: Seattle Recap
Jenny Mayo
Jan 18, 2019
CX Obsession
Legendary Tales of Customer Experience: The Roomba That Went Bump in The Night
John Ballinger
Jan 17, 2019
CX Stories
Customer Experience Metrics: Understanding CSAT, CES, NPS, and 5-Star
John Ballinger
Jan 10, 2019
Customer Experience
Increase NPS Survey Response Rates with Great Subject Lines
John Ballinger
Dec 28, 2018
NPS Best Practices
Building a referral program in Salesforce
Aaron Ward
Dec 6, 2018
Customer Advocacy
Ask Abby Nicely: How Often Should I Be Surveying My Clients?
Abby Castro
Dec 5, 2018
NPS Best Practices
NPS Benchmarks for 2018: Results and Reactions Webinar
John Ballinger
Nov 28, 2018
NPS Benchmarks
Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS
Jenny Mayo
Nov 20, 2018
Customer Story
CX Obsession Fall 2018: Seattle
Jenny Mayo
Nov 9, 2018
CX Obsession
Case Study: How Genesis Improves Member Experience with NPS
Jenny Mayo
Oct 29, 2018
Customer Story
Ask Abby Nicely: How Can I Leverage My NPS Promoters?
Abby Castro
Oct 25, 2018
Customer Advocacy
Doing Net Promoter Score Wrong? A Look at Customer Surveys Gone Awry
John Ballinger
Oct 24, 2018
NPS Best Practices
NPS Playbook: How Act-On Actions Customer Feedback
John Ballinger
Oct 19, 2018
Customer Story
Ziba Design: Focus on the Internal Customer
Jenny Mayo
Oct 17, 2018
CX Obsession
3 Ways to Become a Customer Feedback Brand
John Ballinger
Oct 10, 2018
NPS Best Practices
NPS Scores at TriMet: Tales of Legendary Customer Experience
John Ballinger
Oct 8, 2018
CX Stories
Your Guide to Choosing the Best NPS Software
John Ballinger
Oct 1, 2018
NPS for Beginners
Treehouse: Creating a Path to Diversity
Jenny Mayo
Sep 27, 2018
CX Obsession
Why Customer Success-Powered Growth Starts With Executive Buy-in
John Ballinger
Sep 25, 2018
NPS Benchmarks
AskNicely Tops G2 Crowd Grid® Report for Enterprise Feedback Management Software
John Ballinger
Sep 24, 2018
News
DiscoverOrg: Finding the Peppermint Bark Moment
Jenny Mayo
Sep 13, 2018
CX Obsession
Legendary Tales of Customer Experience: A Jar of Oysters
John Ballinger
Sep 13, 2018
CX Stories
Ask Abby Nicely: Should I Follow Up With All Detractors After an NPS Survey?
Abby Castro
Sep 13, 2018
NPS Best Practices
NPS Surveys: Not Just For Customer Success Anymore
John Ballinger
Sep 6, 2018
NPS Benchmarks
AskNicely NPS Software Now Available on the Salesforce AppExchange
John Ballinger
Sep 4, 2018
News
Living Room Realty: Meeting Customers Where Their Obsession Is
Jenny Mayo
Aug 30, 2018
CX Obsession
The Golden Rule For Growth: Be Nice
John Ballinger
Aug 27, 2018
Customer Advocacy
3 Customer Feedback Hacks For a Stronger Loyalty Program
John Ballinger
Aug 23, 2018
Customer Experience
Legendary Tales of Customer Experience: The Karma Department
John Ballinger
Aug 20, 2018
CX Stories
Customer Feedback is Your Competitive Advantage
John Ballinger
Aug 17, 2018
Customer Feedback
Do You Know How to Calculate Your Net Promoter Score?
John Ballinger
Aug 16, 2018
Calculate NPS
Top 5 Ways to Improve Your Net Promoter Score (NPS)
John Ballinger
Aug 8, 2018
NPS Best Practices
CX Obsession PDX
John Ballinger
Aug 6, 2018
CX Obsession
6 Tips for Planning The Perfect NPS Program
John Ballinger
Aug 1, 2018
NPS for Beginners
4 Ways to Get More Out of Your NPS
John Ballinger
Jul 26, 2018
NPS Best Practices
Biteable’s Evolution to a Customer-Centric Product Roadmap
Jenny Mayo
Jul 17, 2018
Customer Story
AskNicely Levels Up Salesforce Marketing Cloud NPS Capabilities
John Ballinger
Jul 3, 2018
Product
CX Obsession Summer Edition: Join us in Portland on August 1st
Jenny Mayo
Jun 29, 2018
Events
AskNicely NPS for Intercom Messenger
John Ballinger
Jun 27, 2018
Product
Ruby Receptionists: Putting Their Customers First (by Actually Putting Them Second)
Jenny Mayo
Jun 22, 2018
CX Obsession
Tales from CX Obsession: Green Drop Garage
Jenny Mayo
Jun 6, 2018
CX Obsession
Time to start leading from the frontline?
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