Customer Experience Metrics: Understanding CSAT, CES, NPS, and 5-Star
In 2013, a research study by Walker predicted that by 2020 customer experience will overtake price a...
Increase NPS Survey Response Rates with Great Subject Lines
Having top-notch NPS survey response rates help ensure a true representation of loyalty and sentimen...
Building a referral program in Salesforce
One of the best ways to engage with your happiest customers is to invite them to refer a friend or c...
Ask Abby Nicely: How Often Should I Be Surveying My Clients?
Dear Abby, How often should I be sending out surveys? Does survey frequency make a difference? Surve...
NPS Benchmarks for 2018: Results and Reactions Webinar
NPS Benchmarks are increasingly of interest. However, itâs not just about âwhat is a good NPS score...
Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS
Ever think about just how many debit transactions happen on any given day? Debit card purchases, mem...
CX Obsession Fall 2018: Seattle
You asked for more CX Obsession, and weâre making it happen. After two successful runs in Portland (...
Top 3 Ways to Turn Customer Feedback into Customer Advocacy
Positive word-of-mouth, customers and clients who advocate for your products and services, customers...
AskNicely Net Promoter Score Software New Feature Roundup – Q4 2018
Each quarter, our New Feature Roundup will spotlight the most recent and requested improvements to o...
Case Study: How Genesis Improves Member Experience with NPS
Weâve all had this experience. You head into your gym, ready to crush your workout, and the weight m...
Ask Abby Nicely: How Can I Leverage My NPS Promoters?
Turning NPS Promoters Into Proactive Advocates Dear Abby, How can I leverage my NPS Promoters and th...
Doing Net Promoter Score Wrong? A Look at Customer Surveys Gone Awry
Most companies understand that Net Promoter Score is a measure of customer loyalty and loyalty leads...
NPS Playbook: How Act-On Actions Customer Feedback
Opening the NPS Playbook: Cross-functional Customer Feedback Response Workflows Your Net Promoter Sc...
Ziba Design: Focus on the Internal Customer
Weâve got another dose of CX Obsession goodness for you today, and some good news â for our next CX ...
3 Ways to Become a Customer Feedback Brand
Your companyâs brand is more than a cool or cute logo and colors meant to evoke emotions. Your custo...
NPS Scores at TriMet: Tales of Legendary Customer Experience
This is the next in an ongoing series of real stories about how businesses create customer experienc...
Your Guide to Choosing the Best NPS Software
How to Choose The Best NPS Software For Your Customer Feedback Program You understand NPS best pract...
Treehouse: Creating a Path to Diversity
ï»ż Ryan Carson, Founder and CEO of online coding school Treehouse, knows how important it is to hire ...
Why Customer Success-Powered Growth Starts With Executive Buy-in
The Case for Executive Buy-in For an Advanced NPS Program Growth-savvy customer success experts agre...
AskNicely Tops G2 Crowd GridÂź Report for Enterprise Feedback Management Software
Customer Feedback Software Leader Renews Title as the Industryâs Most Popular Solution, Receives Top...
DiscoverOrg: Finding the Peppermint Bark Moment
ï»ż For Katie Bullard â Chief Growth Officer at DiscoverOrg, the leading marketing and sales intellige...
Legendary Tales of Customer Experience: A Jar of Oysters
This is the next in an ongoing series of stories about how innovative businesses create customer exp...
Ask Abby Nicely: Should I Follow Up With All Detractors After an NPS Survey?
Dear Abby, For my NPS survey, should I follow up with all detractors or just the lowest scoring ones...
NPS Surveys: Not Just For Customer Success Anymore
Some businesses are convinced that NPS surveys and customer experiences fall squarely on the shoulde...
AskNicely NPS Software Now Available on the Salesforce AppExchange
AskNicely, Inc. announces its NPS software â the perennial #1 recommended software for Customer Feed...
Living Room Realty: Meeting Customers Where Their Obsession Is
Jenelle Isaacson, Owner and Founder of Living Room Realty in Portland, Oregon, used her punk rock ro...
NPS Benchmarks for 2018: How Do You Compare?
"What is a Good NPS Score?" NPS Benchmarks. Is it just about "what is a good NPS score?" Not exactly...
The Golden Rule For Growth: Be Nice
Business survival and success are inextricably connected to growth. This makes finding new avenues t...
3 Customer Feedback Hacks For a Stronger Loyalty Program
How many customer loyalty programs do you belong to? Iâm not even sure I know. Thatâs not good news ...
Legendary Tales of Customer Experience: The Karma Department
This is the next in an ongoing series of stories about how businesses create customer experiences th...
Customer Feedback is Your Competitive Advantage
Why is Customer Obsession a Priority? A recent Gartner survey of CEOs found that 40% list growth as ...
Do You Know How to Calculate Your Net Promoter Score?
You have a Net Promoter Score (NPS). How did you get that score? What does it mean? Why should you c...
Top 5 Ways to Improve Your Net Promoter Score (NPS)
Youâve got the buy-in from your company and have created a top-notch Net Promoter Score program. You...
CX Obsession PDX
This is the latest in an innovative series where we drop into customer-obsessed cities to invite exc...
6 Tips for Planning The Perfect NPS Program
Your boss and your bossâs boss just came from a seminar on Net Promoter Score (NPS) and want you to ...
4 Ways to Get More Out of Your NPS
Customer experience is one of the hottest trends in 2018 and NPS (Net Promoter Score) is a great way...
Biteableâs Evolution to a Customer-Centric Product Roadmap
As a product team, you require a deep understanding of your customersâ complex problems. Without it,...
AskNicely Levels Up Salesforce Marketing Cloud NPS Capabilities
Activate your Customer Marketing Wonder Twin powers with Marketing Cloud NPSÂ You may remember the W...
CX Obsession Summer Edition: Join us in Portland on August 1st
Portland, we heard you loud and clear. After a successful inaugural CX Obsession (with an event NPS ...
AskNicely NPS for Intercom Messenger
Brands that are serious about improving customer experience are those that put engagement and feedba...
Ruby Receptionists: Putting Their Customers First (by Actually Putting Them Second)
Want to amp up your brandâs customer experience, but arenât sure where to start? Christina Burns, VP...
Tales from CX Obsession: Green Drop Garage
ï»żï»ż Back in April, Portlandâs customer experience gurus gathered for the first-ever CX Obsession even...
AskNicely named NZ Emerging Company of the Year
Break out the champagne, this calls for a celebration! AskNicely took home the honor of Emerging Com...
Join Us For An Evening of True Stories From Customer-Obsessed Portland
Portland is obsessed with creating amazing experiences. Youâve likely seen it caricatured on TV show...
You Can Now Tag Your Teammates in AskNicely
When it comes to delivering amazing customer experiences, timing is everything. We now live in the a...
How Real-Time Customer Feedback Drives Customer Obsession at Fleetio
How does a SaaS-based fleet software company solve complex customer needs at scale? They rally their...
Ask Abby Nicely #3: How Do You Calculate Your NPS Score?
If you read my last blog post, youâll know that 2007 was a big year for me â from the infamous solar...
Looking for NPS in all the Wrong Places
Hello! My name is Leah and I recently joined the AskNicely team as VP of Customer Success and Advoca...
New Webinar: Smooth Customer Journeys Deliver Smooth Customer Experiences
In 2018, customer experience is everything. More big brands, more agencies, and more technology comp...
The Customer Obsession Revolution Will Be Televised
In case you missed it, the age of the customer has arrived with no plans of leaving us anytime soon....
We’re a Leader on G2 Crowd (thanks to you)
We donât like to do it too often, but once in a while, we need to take a step back and acknowledge o...
Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line
So, a few months ago I had a bad day. I entered what was the busiest season of my 30s, and Portland ...
Auror’s Path to 80 NPS (and Why You Should Care)
What do crime fighting, SaaS technology, real-time customer feedback and New Zealand all have in com...
Ask Abby Nicely #2: What’s a Good Net Promoter Score?
Meeting your businessâs big-picture NPS goals of going from bad to good (or even world class) takes ...
New Feature Round-Up – November 2017
The AskNicely development team, now numbering a dozen innovative minds, is constantly delivering new...
We Have Your Dreamforce 2017 Party Plan
Parties. Parties everywhere! That is life at Dreamforce 2017. Lists upon lists of "must-attend" Drea...
How to launch NPS nicely
Not all software launches are created equal. On one end of the scale are the simple launches. You kn...
Your Five-Minute NPS Implementation Plan
NPS in 5 minutes? Sounds great! Whatâs the catch? No catch! Also no free steak knives! Sorry. :\ One...
My Boss Asked me to Find an NPS Tool. Now What? | Ask Abby Nicely
Introducing an all-new weekly series where customer success manager Abby Castro answers your most pr...
Building referral programs in HubSpot
One of the key business values of AskNicely is the ability to identify your happiest customers and t...
Hug Your Haters (Even If They Donât Hug You Back)
Haters gonna hate. Donât believe me? Ask Taylor Swift (or Ice T, if campy late-90s gangsta rap is mo...
The not-so-secret to getting reviews and referrals
One of the very first things you learn in Marketing School(tm) is that happy customers are awesome. ...
NPS streaming live to a small screen near you
âThe AskNicely app has been one of the most exciting additions to our customer toolkit this year ena...
Fundraising $6.7m for customer happiness
Today, weâre excited to announce a $6.7 million strategic capital raise with the fine folks at Black...
Using NPS to build a better candidate experience
When it comes to recruitment itâs not enough to place the perfect person in the perfect role; obviou...
Surveys Kill Kittens
What is it that holds the internet up? Once you get past Facebook and Twitter and sports results and...
NPS Black Belt Guide â Orange Belt: Picking out the easy targets
Step 4 - Weâre sending out some surveys and starting to get some data back - data you can use straig...
WTF is NPS??!! A (very) quick intro.
Struggling to get your head around NPS and how to use it to really grow your business? Have you hear...
NPS Black Belt Guide – Yellow Belt: Plan your attack*
(donât just leap in) *you should think of NPS as a way to lovingly embrace your customer rather than...
Growth Hacks from the 18th Century
In 18th century Prussia, Frederick the Great faced a tricky dilemma. To combat volatile bread prices...
NPS Black Belt Guide – White Belt: Taking on your boss
(developing executive buy-in) In the last post, we took a look at what NPS is and why you need to pa...
What is NPS and What Does it Mean for Your Business?
Customers who arenât satisfied leave...And there are only so many customers you can lose before your...
Why NPS is a more important metric than revenue
You have finally got a pitch meeting with investors. They stare over the table at you, and ask âSo, ...
Automate NPS Surveys in Hubspot
Because happy customers really are your best marketing tool. Gathering customer feedback in real-tim...
AskNicely and Zapier â because MORE is more when it comes to NPS.
So, you probably know by now that NPS is a great way to measure customer happiness (we do mention it...
Come and meet the AskNicely team at SaaStr!
The team are all setup here at the SaaStr conference here in San Francisco â make sure you stop by a...
What marketers can learn from #fakenews
Bruce Springsteen believes that his whole career has been built on the back of 1000 true fans. 1000 ...
The Fire Rooster
2017 is the Chinese year of the Fire Rooster â heralding lots of changes and challenges. A new Presi...
The 90âs called, and they want their survey back.
This story starts with a whinge â which breaks the first rule of marketing â but people keep asking ...
Turning customer activity into your most powerful marketing tool with Intercom and AskNicely
SaaS business have a golden opportunity they need to take advantage of: Itâs easier for them to unde...
Dashboards: Driving Your Business Like a Sports Car, Not a School Bus
Having the right dashboard can revolutionize your business in terms of success and your own enjoymen...
Announcing Klipfolio Integration
How is this for double-cheese pizza - we have teamed up with the guys at Klipfolio! So what the heck...
G2 Crowd names AskNicely as High Performer in Enterprise Feedback Software category
Business software review platform G2 Crowd recently named AskNicely as a "High Performer" in the Ent...
Why You Aren’t Getting Responses With Survey Monkey
Are you sending surveys with Survey Monkey? Â Getting a single-digit response rate? Donât worry, itâs...
5-Minute CEO Hack For Creating a Customer-Inspired Culture
How can the CEO of a major organization change the company culture in just five minutes a day? A few...
How Wipster Keeps Customers Happy and Videos Joyful
âWipster is obsessed with customer happinessâ - Kristen Lunman, Chief Operating Officer Wipster is a...
7 Tips for Better SAAS Board Meetings
Hereâs part two in our series on how to perform better in the boardroom. We interviewed directors of...
How SafetyCulture Drives Word of Mouth with Net Promoter Score
Every 15 seconds, one worker dies and 160 are injured somewhere in the world. Driven by these horrif...
Instant NPS Tracking and Feedback with Salesforce
Introducing an all-new weekly series where customer success manager Abby Castro answers your most pr...
CEO’s Shouldn’t Fake Heart Attacks
This is the first post from our series, "How to Perform Better in the Boardroom" - advice gathered f...
Creating Workflows with Zapier
At AskNicely, we are super impressed with Zapier. A friend described Zapier as: The glue that holds ...
AskNicely, now in any language.
If youâve got customers around the world, you can now send AskNicely NPS surveys in their language w...
How To Automate Customer Testimonials
Itâs no secret that customer testimonials are an essential and powerful force for building a high co...
The One Number You Need To Know
The world is full of numbers. We are constantly bombarded with numbers in the business world - acqui...
5 Ways NPS Can Boost Your Business w/ Bill Macaitis
Brand advocacy is a powerful term, but most companies havenât quite grasped what it really means. Bi...
The Art of Customer Service
The one secret to turning your customers into raving fans and stop million dollar mistakes. The worl...
Real time Net Promoter Score with Intercom
Intercom is a fantastic tool for managing customer communications in super clever ways - we love usi...
The Newbie Guide to Net Promoter Score
If youâve ever been a customer (and you know you have) youâve probably had an idea or two about how ...
How to get a 50% NPS survey response rate [CHECKLIST]
Hereâs a job I hate. Managing customer feedback surveys. Donât get me wrong - itâs incredibly import...
Baring all – publicly exposing our Net Promoter Score results
It was a curious feeling when my finger hovered over the mouse button to kick off the first Net Prom...
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
