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NPS Best Practices

Ask Abby Nicely: Should I Follow Up With All Detractors After an NPS Survey?

About the author

Abby Castro

Hailing from Oklahoma, Abby Castro is no stranger to hospitality — which makes perfects sense that she is AskNicely’s Customer Success Guru in residence. She braves the world one day at a time as single mom to our office dog, Aucklynn. Oh, and she was in a telenovela. No big deal.

Other posts by Abby Castro

Time to start leading from the frontline?

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