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Patient Experience Trends in Specialist Healthcare to Watch for 2023 & Beyond

While the saying “the customer is always right” doesn’t directly translate to the context of patient experience (taking medical advice from a patient could end badly), specialist healthcare providers like physios, dermatologists and dentists do need to rethink the way they approach the patient experience if they want to stay ahead of their competition.

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Fleetio’s Customer-Obsessed Culture

How Fleetio used AskNicely to understand complex customer needs at scale.

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Schweiger Dermatology - Boosting Patient Experience and 3x Reviews

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Ericson Insurance Advisors - An Incredible Standard of Service While Shifting to a Remote Workforce

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Lendmark Financial - Building a Team Obsessed with Customer Experience

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We honour the mana of the Indigenous peoples of Aotearoa, New Zealand. We acknowledge the traditional kaitiaki of the lands, elders past and present, their stories, their traditions, their mamae and their mana motuhake.

NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

Fleetio’s Customer-Obsessed Culture

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Schweiger Dermatology - Boosting Patient Experience and 3x Reviews

Ericson Insurance Advisors - An Incredible Standard of Service While Shifting to a Remote Workforce

Lendmark Financial - Building a Team Obsessed with Customer Experience