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Patient Experience Trends in Specialist Healthcare to Watch for 2023 & Beyond
While the saying “the customer is always right” doesn’t directly translate to the context of patient experience (taking medical advice from a patient could end badly), specialist healthcare providers like physios, dermatologists and dentists do need to rethink the way they approach the patient experience if they want to stay ahead of their competition.
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Aaron Ward
News
Hey 2022, we need to talk about fixing frontline work
Aaron Ward
January 10, 2022
Customer Experience
Building a referral program in Salesforce
Aaron Ward
December 6, 2018
NPS for Beginners
The Newbie Guide to Net Promoter Score
Aaron Ward
April 13, 2015
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