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Patient Experience Trends in Specialist Healthcare to Watch for 2023 & Beyond

While the saying “the customer is always right” doesn’t directly translate to the context of patient experience (taking medical advice from a patient could end badly), specialist healthcare providers like physios, dermatologists and dentists do need to rethink the way they approach the patient experience if they want to stay ahead of their competition.

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Hey 2022, we need to talk about fixing frontline work

Aaron Ward

January 10, 2022

Customer Experience

Building a referral program in Salesforce

Aaron Ward

December 6, 2018

NPS for Beginners

The Newbie Guide to Net Promoter Score

Aaron Ward

April 13, 2015

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We honour the mana of the Indigenous peoples of Aotearoa, New Zealand. We acknowledge the traditional kaitiaki of the lands, elders past and present, their stories, their traditions, their mamae and their mana motuhake.

NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.