AskNicely Tops G2 Crowd Grid® Report for Enterprise Feedback Management Software

By Mitchell Hanson
on 24 September 2018

Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria

Portland, Ore., September 19, 2018 — Out of 123 vendors in the category, AskNicely has been identified as the top solution in the Fall 2018 G2 Crowd Enterprise Feedback Management Grid Report, receiving the highest scores for: customer satisfaction, likeliness to recommend, usability, relationship, and implementation, reinforcing AskNicely’s position as the world’s most loved customer feedback software.

“It’s a thrill to repeat as the category leader, especially since customer feedback is central to everything AskNicely is about,” says Aaron Ward, Co-Founder and CEO. “G2 Crowd helps us better understand our community of users, what it takes to deliver amazing experiences, and provides an avenue to show that to future customers.”

AskNicely’s NPS Software achieved #1 in satisfaction ranking (97/100 points) on the Enterprise Feedback Management Grid Report, in addition to #1 scores in:

Usability Index (9.22/10)
Ease of use, administration, and adoption contribute to a product’s overall Usability score.

Implementation Index (9.2/10)
Deployment and implementation efficiency contribute to a product’s overall Implementation score.

Relationship Index (9.57/10)
Ease of doing business with, quality of support, and likelihood to recommend contribute to a product’s overall Relationship score.

For inclusion in the report a product must have received ten or more reviews. AskNicely has earned over 400 reviews, more than the next 9 vendors combined.

customer feedback software

customer feedback software

“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer, G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”

Learn more about what real users have to say (or leave your own review of AskNicely) on G2 Crowd’s AskNicely review page!

About AskNicely

Founded in 2014, AskNicely helps thousands of forward-thinking companies like Reddit, Xero, and Jetstar transform customer experiences. Thus driving growth by automatically collecting and actioning customer feedback in real time — powered by the Net Promoter Score framework. Rated #1 by G2Crowd, AskNicely empowers entire organizations with insights to increase customer retention and automate advocacy.

About G2 Crowd

G2 Crowd, the world’s leading business solution review platform, leverages more than 381,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2 Crowd’s site to gain unique insights.

READ THE REPORT

Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria

Portland, Ore., September 19, 2018 — Out of 123 vendors in the category, AskNicely has been identified as the top solution in the Fall 2018 G2 Crowd Enterprise Feedback Management Grid Report, receiving the highest scores for: customer satisfaction, likeliness to recommend, usability, relationship, and implementation, reinforcing AskNicely’s position as the world’s most loved customer feedback software.

“It’s a thrill to repeat as the category leader, especially since customer feedback is central to everything AskNicely is about,” says Aaron Ward, Co-Founder and CEO. “G2 Crowd helps us better understand our community of users, what it takes to deliver amazing experiences, and provides an avenue to show that to future customers.”

AskNicely’s NPS Software achieved #1 in satisfaction ranking (97/100 points) on the Enterprise Feedback Management Grid Report, in addition to #1 scores in:

Usability Index (9.22/10)
Ease of use, administration, and adoption contribute to a product’s overall Usability score.

Implementation Index (9.2/10)
Deployment and implementation efficiency contribute to a product’s overall Implementation score.

Relationship Index (9.57/10)
Ease of doing business with, quality of support, and likelihood to recommend contribute to a product’s overall Relationship score.

For inclusion in the report a product must have received ten or more reviews. AskNicely has earned over 400 reviews, more than the next 9 vendors combined.

customer feedback software

customer feedback software

“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer, G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”

Learn more about what real users have to say (or leave your own review of AskNicely) on G2 Crowd’s AskNicely review page!

About AskNicely

Founded in 2014, AskNicely helps thousands of forward-thinking companies like Reddit, Xero, and Jetstar transform customer experiences. Thus driving growth by automatically collecting and actioning customer feedback in real time — powered by the Net Promoter Score framework. Rated #1 by G2Crowd, AskNicely empowers entire organizations with insights to increase customer retention and automate advocacy.

About G2 Crowd

G2 Crowd, the world’s leading business solution review platform, leverages more than 381,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2 Crowd’s site to gain unique insights.

READ THE REPORT


About the author

Mitchell Hanson

Mitchell Hanson is AskNicely’s VP of Marketing. When he’s not head’s down on managing, growing and overseeing our rockstar team of marketers, he’s off doing the fun work making hip hop beats with his two beautiful girls at his home studio in North Portland.

Other posts by Mitchell Hanson

More from the blog…

 

3 Ways to Become a Customer Feedback Brand

Your company’s brand is more than a cool or cute logo and colors meant to evoke emotions. Your custo...

 

NPS Scores at TriMet: Tales of Legendary Customer Experience

This is the next in an ongoing series of real stories about how businesses create customer experienc...

NPS Best Practices

Your Guide to Choosing the Best NPS Software

How to Choose The Best NPS Software For Your Customer Feedback Program You understand NPS best pract...

CX Obsession

Treehouse: Creating a Path to Diversity

 Ryan Carson, Founder and CEO of online coding school Treehouse, knows how important it is to hire ...

Like what you have read?

Sign up for our newsletter!

What our customers are saying

View Testimonials