You saw our survey in action...

See how we help businesses understand and grow with CX

Understanding your customers’ business-critical feedback starts with collecting the right data whenever and wherever they are.

Features

Always know what your customers are thinking

AskNicely helps customer-obsessed organizations streamline feedback management with engaging surveys shared at critical moments so your whole team understands your customers inside and out.

Consistent customer feedback

Keep your finger on the pulse with an always-on feedback generation engine. Close gaps in your understanding of customer needs and act on CX trends before they become problems. 

Accessible CX data for all

You don’t need a degree in statistics to understand AskNicely survey results. Everyone on your team, from executives to the frontline, gets user-friendly CX data that’s actionable for their role.

Timely and effective response management

When feedback comes in, your team needs to act fast. Collect and respond to feedback, then track trends from one platform. Never miss another opportunity to improve customer experience!

A unified approach for every location

Whether you have five locations or 5,000 (or more!), standardizing customer feedback collection improves CX everywhere. Identify areas for improvement at the local and global level. 

Targeted improvement in CX proven to drive earned growth

80%
of locations see an increase in NPS
15
average point increase in NPS
3x
increase in positive reviews
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Our customers

Join hundreds of other companies using AskNicely to supercharge their customers' experiences.
Award winning NPS and CX surveys made simple.
Features

Multi-channel feedback collection

Survey customers when it counts, wherever they are. AskNicely collects feedback using email, SMS, or embedded surveys on your site, mobile app, or in-store kiosk. 
Trigger batch requests from your own domain
Ensure timely, relevant feedback requests with our built-in CRM integrations
Send automated follow-ups to boost response rates
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Dashboard mockup
Features

Survey builder

Create best-in-class NPS, CSAT, and 5-star surveys quickly and easily. Start with our expert survey templates or build your own to get CX answers that will drive your business forward.
Add logic and branching to build a smooth, relevant experience
Customize branding, logos, and color schemes
Test and preview your surveys in real time
Features

Conversational surveys

Giving feedback shouldn’t be a chore. Beautiful surveys that engage with a personalized, conversational approach reduce fatigue, boost insight quality, and increase response rates.
Chat-style surveys feel like messaging a friend, not taking an exam
Pre-set logic and branching rules automatically adapt to responses
Collect valuable data from each question — 100% completion not required
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Dashboard mockup
Features

Real-time feedback

Don’t wait for the end of the day or even the top of the hour to see your CX results. Get immediate insight into how customers rate their experience and why on real-time dashboards.
View feedback on web, mobile, AskNicely TV, Slack, or Teams
Foster a culture of responsiveness and continuous improvement
Respond to feedback directly from the dashboard
Features

Performance leaderboards

Close the loop with customers faster with workflow automation that streamlines management of feedback responses. Turn detractors into your biggest fans. 
Automatically send responses or trigger other actions based on your criteria
Add follow-up emails, staff task creation, or issue escalation triggers to workflows
Accelerate response times to fast-track customer loyalty 
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Dashboard mockup
Features

Presentation-ready reports

Track compliance with SLAs directly in AskNicely. Each point of feedback is logged in and monitored from a real-time dashboard, so everyone knows exactly where things stand.
Input your SLAs once, track progress long-term
Monitor feedback from initial receipt through to resolution
Connect the tools you already use with 100+ integrations
Features

Integrations

No need to worry - AskNicely fits right in with your current workflow and tech stack. We’re in the business of creating better customer experiences, after all!
Enable personalized follow-ups in workflows by connecting with your CRM
On which integrations are relevant and why...
And this is probably the link to the integrations page...
Dashboard mockup
Dashboard mockup
Features

Conversational style surveys

Providing feedback shouldn’t be a chore for your customers. Beautiful surveys that engage customers through a conversational and personalized approach that is designed to reduce survey fatigue and increase the quality of insights gathered.
Filter, export, and drilldown on the data quickly
Save, schedule, and automate reports to your inbox
Connect the tools you already use with 100+ integrations
Features

Multi-channel feedback collection

Collect feedback from customers using email, SMS, or embedding surveys on your website, mobile app or in-store kiosk.
Filter, export, and drilldown on the data quickly
Save, schedule, and automate reports to your inbox
Connect the tools you already use with 100+ integrations
Dashboard mockup
Dashboard mockup
Features

Survey builder

We make it simple and fast to create best in class NPS, CSAT and 5 star surveys, without needing to be an expert. Select from a range of question types or choose from our expert-written survey templates that you can easily customize.
Filter, export, and drilldown on the data quickly
Save, schedule, and automate reports to your inbox
Connect the tools you already use with 100+ integrations

Get started today!

Let us show you how thousands of services businesses improve CX and foster loyalty with customer feedback management.

Great survey! Now what?

Prove to customers that their feedback matters. Respond quickly with a plan for feedback management. Don’t know where to start? We can help.
Support

Frequently asked questions

Everything you need to know about the product and billing.
Why should I use software to collect customer feedback?
Better data, higher accessibility, less stress, more automation — there are a ton of benefits of using customer experience software over manual feedback collection. With customer experience management software you can:

Automatically distribute surveys and collect feedback: Software can automatically send surveys based on specific behavioral triggers (after a completed appointment, when a service ticket is completed, quarterly, etc.) Without software, someone has to send every survey manually — if they remember, that is.

Consolidate and analyze survey responses: Software synthesizes customer feedback automatically and it can create a progressive profile of each respondent to analyze trends over time and highlight important customer experiences. That would take a huge amount of time for even seasoned analysts.

Integrate with the tools you already use: From your CRM to the platforms your team uses to communicate, customer experience data and outcomes benefit your team more when they’re accessible.

Automate repeatable processes with workflows: When feedback that requires a response comes in, a customer experience platform can alert a staff member to take action. This gets the customer a resolution faster and improves their overall experience.

All of this leads to quantifiable benefits, including increased customer loyalty, decreased churn, and revenue growth. We’d be happy to show you how our customer experience management platform could benefit your organization specifically — let’s talk.

Learn more about customer experience software >
What are customer experience surveys?
Customer experience surveys are designed to gauge customer satisfaction, preferences, and expectations regarding a company's products or services. These surveys are used by businesses to collect valuable feedback directly from consumers.
What questions should I ask in my customer experience surveys?
For effective surveys that customers will actually complete, we recommend using one to three net promoter score (NPS) questions.

1. "On a scale from zero to 10, how likely are you to recommend our business?"

2. Follow up with one or two relevant cascading questions that ask "Why?" to uncover the reasons behind each response. For example, "Why did you choose that score?"

Remember: Less is always more in customer surveys. Surveys with one to three questions see 83% completion rates, while surveys with 15 or more questions fall to 42% completion.

Learn more >
What’s a good response rate for customer experience surveys?
Typical response rates for customer experience surveys are between 10% and 30%. AskNicely customers see an average response rate of 22% and 25%.
How can I get higher response rates on customer experience surveys?
If you want to improve response rates on customer experience surveys, there are a ton of levers you can pull. To start, here are a few ideas you can test:

1. Make requests more timely to the service provided.

2. Send surveys from your email domain, like [email protected], rather than a third party’s email domain like [email protected].

3. In your email address, use a word or phrase that encapsulates the message you want customers to associate with their interaction.

4. Send survey reminders within a week of your initial request.

5. Tweak the time of day you send out surveys. Consider your customers’ schedules and test different options!

6. Share with customers why taking the survey will benefit you. Notifying your customers that they should be on the lookout for your surveys by saying "we want to give you a voice!” can go a long way.

7. Check your data to see if certain days or times have low response rates. We often see weaker response rates on Fridays, for example.

8. Personalize your request. Email subject lines like “Mary! We want to do better. Will you tell us how?” can boost open and response rates.

Learn more >
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