Automatically collect customer feedback
on a daily basis
Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes.
Survey Branching Logic
Ask follow-on questions based on NPS score.
Easily create surveys with your wording, your logos and your colors.
Email surveys from your chosen domain and email address.
Send surveys for different brands, in multiple languages.
One Click Integration
Connect AskNicely with your CRM or HelpDesk software without any coding.
Set AskNicely to automatically survey a sample of the customers in your CRM every month.
Set AskNicely to automatically survey customers after specific events. Fatigue Protection prevents over-surveying.
Simply upload a list of email addresses directly into AskNicely for quickest results.
Track NPS by product, channel,
Share real time insights with everyone from the front line to the CEO. Track NPS by product, channel, rep, anything. Drill down into themes with text analytics.
Access up to minute NPS results with online dashboards, instant alerts and weekly email reports.
Rank your best segments, channels, products and agents to instantly see which business areas are creating promoters and which are creating detractors.
Segment NPS results by any field in your CRM or HelpDesk software that is associated with the customer record. Anything!
Track NPS over time to see the impact of specific marketing and other activities on customer intent.
Publish to Dashboards
Automatically post scores to dashboards within Salesforce or other CRMs, as well as to KPI dashboards like Klipfolio or Geckoboard.
Intelligently analyze and summarize text comments into Theme Bucketsto identify common factors amongst promoters or detractors.
Lifetime Data Archive
Securely store all collected feedback in AskNicely for as long as you want.
Drive retention, upgrades,
reviews and referrals
Empower your team to take immediate action to drive retention, upgrades, reviews and referrals. Build automated workflows in AskNicely or your CRM.
Respond to customer feedback directly, either from inside AskNicely, or from your own CRM or HelpDesk software. Route escalations automatically via email or Slack.
One click workflow to request permission and publish positive comments to your website. See it in action!
See which social networks your customers use and their follower counts.
Create rules either in your CRM in or in AskNicely to deal with responses to feedback categories automatically and at scale.
Automatically request reviews on Google Reviews (or Yelp, TrustPilot and more) from your promoters.
Target automated marketing based on NPS score
With integrations to a range of popular automation platforms, easily use NPS score to trigger campaigns that specifically target happy or dissatisfied customers.
We wrote a book on NPS®
All of the research out of the AskNicely lab, about measuring and improving Net Promoter Score, in one definitive e-book.
Automate your customer feedback program by connecting your CRM (or importing a customer list) in under 15 minutes.
Your customers get a beautiful one-question email that's super simple to answer.
38% Response Rate
You get 5x more responses than conventional survey platforms thanks to our clever optimization and automations.