One-off training doesn’t cut it. In a single glance, every worker can see their own customer experience score, ranking, shoutouts and areas to improve. All on their phone.
Don't put customers "on hold". Empower your frontline teams to immediately follow up with every customer. Get reviews and referrals from happy customers or fix problems, right from their phone.
Stop scheduling employee engagement. Make frontline feedback, recognition, ideas, and development a regular feature of every day, with simple tools and clever automation.