Instant, individual and actionable feedback, powered by our Seven Practices of Frontline Magic—our method, based on behavioral science and leadership development best practices—ensures adoption.
Great service is reinforced with customer feedback, delivered instantly. Service gaps are seen and easily fielded by managers. Transparency of experience builds trust and confidence in teams at brands like Uber, Lyft and Airbnb.
Designed to build daily habits that deliver your service standards through positive reinforcement. AskNicely is dopamine driven just like your teams’ favorite fitness and meditation apps.
Leaders in marketing, operations and employee engagement can deliver a series of messages over several days in small, easily digestible chunks - because repetition is key to develop a consistent service delivery standard across multiple locations.
Use executive dashboards to compare performance between locations, teams, and individuals. Pinpoint star performers and what customers say they do differently.