Feedback doesn’t really matter until you do something with it.
Trigger emails or push notifications to alert the right person to take action, at the right time.
Reply to or escalate feedback from customers with measurement against service level targets.
Create rule-based automations that trigger automated emails or integrations to drive reviews or trigger the next best action.
Measure every customer experience with real-time NPS.
Take action on customer feedback and drive advocacy.
Catch people doing things right.
Help every frontline employee improve everyday.
Stay connected with your teams.
Connect your frontline to your bottom line.