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Workflows

Take action on customer feedback and drive advocacy

Empower your teams to immediately follow up on customer feedback.

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Feedback doesn’t really matter until you do something with it.

Advanced alerting

Trigger emails or push notifications to alert the right person to take action, at the right time.

negative feedback from customer and positive response from company

Built-in case management

Reply to or escalate feedback from customers with measurement against service level targets.

Automated workflows

Create rule-based automations that trigger automated emails or integrations to drive reviews or trigger the next best action.

NPS for Growth

How to use Net Promoter Score (NPS) to drive reviews and referrals for your business.
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Winning Customer Experience Software

Get real-time, actionable feedback.

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