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Living in the purple

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Reagan Nickl

Customer experience

5 Lessons from Working with 100+ Customer-Obsessed Companies

5 Lessons from working with 100+ customer-obsessed companies

Reagan Nickl

August 26, 2025

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We honour the mana of the Indigenous peoples of Aotearoa, New Zealand. We acknowledge the traditional kaitiaki of the lands, elders past and present, their stories, their traditions, their mamae and their mana motuhake.

NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.