Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Customer experience examples: 15+ companies to learn from

Struggling to improve customer experience (CX)? Discover 10+ real-world examples of companies with stellar CX and learn how to create a winning customer journey.

Customer service experience 101: essentials, tips, examples

Wow your customers with exceptional customer service experience. Discover key components, measurement techniques, and inspiring examples.

Proactive property management with AskNicely: Highlights from the Property Management & Me podcast

Casey Corrigan, Head of Strategic Accounts at AskNicely, recently joined Kate Sunol, Marketing Manager at PropertyMe, on the Property Management & Me podcast.

Customer experience surveys: Best practices and free template

Discover how to build an effective customer experience survey, and use feedback to improve products/services. Free templates included.

Ultimate Guide to Customer Experience Automation (CXA)

Struggling with high inquiry volumes or long response times? CXA can help. Learn more, including the benefits and best practice.

Member Satisfaction: Strategies for Enhancing Customer Experience in Credit Unions

To stay competitive, credit unions can no longer solely focus on delivering great financial services, they must also turn their attention to enhancing the customer experience at every touchpoint.

Customer Experience Management (CXM) Strategy 101 (Updated 2024)

Discover how to build a successful customer experience management strategy, measure success, and drive continuous improvement.

25 Best Companies For Customer Experience

From Nordstrom to Netflix, these companies are known for their incredible customer service. Explore what sets them apart, and what you can learn from them.

Ultimate Guide to Customer Experience in Financial Services

Discover the key components of a positive CX in financial services, how to measure customer satisfaction, and improve. Real-world examples included.

Why respond to customer feedback? | How-to & benefits

Want to improve satisfaction and drive business growth? Discover benefits and best practices for managing and responding to customer feedback.

How to increase survey response rates | 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.

CSAT explained: What is a customer satisfaction score?

Unleash the power of CSAT! Learn how to measure customer satisfaction, improve CSAT scores, and boost customer loyalty with actionable strategies.

Top 10 Tips for Dealing with Negative Customer Feedback

Feedback can be a double-edged sword. In this blog post, we'll explore ten effective strategies for dealing with negative customer feedback, helping you to transform criticism into constructive action. Let’s dive in!

The Role of AI in Analyzing and Acting Customer Feedback

Let's take a look at the limitations of traditional feedback analysis, the benefits of utilizing AI, and how it revolutionizes the way you can not only analyze but also act upon customer feedback at unprecedented speed and scale.

Customer Feedback Loop | Definition, Examples, Tips

Discover how a customer feedback loop could help you improve customer experience, and how to successfully implement one. Examples included.

Measuring and Improving Patient Satisfaction in Dental Practices

In the world of healthcare, patient satisfaction is a critical metric. It's not just about providing treatment; it's about providing an experience that leaves patients feeling cared for, respected, and valued.

CSAT vs NPS: Which CX Metric to Use

CSAT and NPS are two of the most popular metrics for measuring customer experience, so which should you use?

From Complaints to Compliments: Turning Negative Feedback into Positive Change

In the realm of customer experience, negative feedback can often feel like a bitter pill to swallow. However, adeptly handling complaints can transform them into opportunities for growth and improvement.

A 4 Step Approach to Capture & Use the Voice of the Patient

In the realm of healthcare, understanding the needs, perceptions, and satisfaction of patients is crucial for providing not only quality care, but an experience that sets your clinic apart.

Patient Feedback: Turning Insights into Action

In this blog post, we'll explore the importance of patient feedback, the methods used to collect it, and, most importantly, how healthcare providers can turn these insights into action.

5 Ways to be a Better Frontline Manager

As frontline managers, the success of your team and the satisfaction of your customers lie in your hands – your role is pivotal in empowering your frontline staff to deliver consistently exceptional service to your customers. No pressure! But fear not...

How to Kick Start the Year with Genuine Frontline Motivation

As we step into a new year, the key to unlocking unparalleled customer experience success lies in cultivating genuine frontline motivation within your teams.

How to Equip & Empower Frontline Teams During the Holiday Season

The holiday season is not only a time of joy, celebration and dressing your pets up in Santa outfits, but also a period that brings unique challenges, especially for businesses with frontline teams.

8 Things Your Frontline Employees Want

Understanding and addressing the needs of frontline employees are foundational steps in creating a workplace culture where both employees and customers flourish.

The Best Customer Service Quotes to Motivate Your Team

Ah, the enchanting realm of customer service – a place where every interaction is an opportunity to create magic and forge lasting connections. But let's be real, even the most passionate customer service wizards can find themselves facing the occasional challenge

Meet Frontline Employees Where They Are: On Mobile

Back in the day, when mobile phones weren’t a thing (wrack that brain), software and technology to improve work was generally reserved for employees who worked at a desk. The clunky old box that was the computer would send and receive emails, streamline workflows and make the work of many employees far more efficient. Then came the mobile.

Positive Psychology: How Frontline Recognition Leads to Better CX

Frontline recognition puts fuel in your business’s ignition. Service brands are powered by people, and if those customer-facing people feel underappreciated and undervalued for their work, then the customer experience that they deliver will suffer.

8 Ways to Get Your Frontline Teams Delivering More Awesome Experiences

Customer experience is everything. And for that you depend on your frontline teams. But how do you actually go about motivating and empowering the very people delivering those experiences?

3 Ways to Retain an Awesome Frontline Team

In a landscape where frontline employees generally feel overworked, underpaid, and underappreciated, how do you attract and most importantly keep a highly engaged team who can consistently deliver on your service promise? Start with the following three steps.

Fresh Ideas to Coach & Recognize Your Frontline Teams

To kick off 2023, we surveyed our customers across various service industries, as well as customer experience experts in our community to report on their biggest customer experience learnings of the previous year and their plans for the year ahead.

Let’s Talk About Frontline Appreciation

It’s 2023! And what better way to kick off the New Year than with a big dose of frontline appreciation. It’s something that should be at the very top of every service brand’s New Years resolutions.
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Resource library

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Design
Product
Software Engineering
Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Man working at desk
Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Man pinning images on wall

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
Read post
Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
Read post
Meeting

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.